--- title: 🚗 Just Eat Go (JET Go) description: Just Eat Go (JET Go) is Just Eat’s last‑mile delivery service for orders placed through your own Slerp channels. It connects your locations to Just Eat’s nationwide logistics network so you can offer on‑demand delivery to your customers without running your own fleet. --- [Skip to content](https://support.slerp.com/knowledge/-just-eat-go-jet-go#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en) 3. [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) # 🚗 Just Eat Go (JET Go) ## Just Eat Go (JET Go) is Just Eat’s last‑mile delivery service for orders placed through your own Slerp channels. It connects your locations to Just Eat’s nationwide logistics network so you can offer on‑demand delivery to your customers without running your own fleet. When JET Go is enabled for your locations, Slerp can route eligible delivery orders to JET Go alongside other courier partners. As with our other integrated fleets, the courier that can assign a driver **fastest** will usually take the job. For a high‑level overview of how we work with courier partners, see: [**🚘 Delivery with Slerp Courier Partners**](https://support.slerp.com/knowledge/delivery-with-slerp-courier-partners?hsLang=en) ### Coverage JET Go leverages the **same local courier network that powers Just Eat’s main consumer app**: - **Nationwide coverage** across a large part of the UK. - Strongest availability in **urban and suburban areas**, with growing reach elsewhere. - Coverage and driver supply can still vary by **time of day** and **local demand**. If you are unsure whether a specific location is eligible for JET Go, please speak to your Slerp Account Manager or Support. ### Order types & how bookings work JET Go is designed for **on‑demand deliveries** rather than strict scheduled or next‑day slots: - Orders are sent to JET Go **as soon as the order enters your system** and you accept it in Slerp. - The delivery is then **scheduled automatically** in their system. - **Near the time slot / desired delivery time**, the job is offered to Just Eat’s driver pool. From your team’s perspective, you accept the order in Slerp as usual; JET Go handles assigning a driver and completing the last mile. ### Vehicles, capacity & what to send with JET Go JET Go primarily uses the **same courier types as the Just Eat app**, with both **two‑wheel** and **car** coverage: - In many areas (especially **outside London**), JET Go can supply **cars** for suitable orders. - In central London and some dense city zones, you’ll see more **bikes/mopeds** and fewer cars. To keep deliveries safe and efficient: - Use the **same approximate size and weight guidance** as for [Deliveroo Express](https://support.slerp.com/knowledge/-deliveroo-express?hsLang=en) or [Uber Direct](https://support.slerp.com/knowledge/delivery-with-uber-direct?hsLang=en) (standard courier bag / box – e.g. cakes, meal orders, small catering, but not very large or bulky items). - Make sure orders: - Fit **fully inside** the rider’s bag/box (no forced lids). - Are **sealed and clearly labelled** with the customer/recipient name. - Are packed to stay **upright and stable** during transit. If your orders regularly exceed typical bike/bag capacity (e.g. large catering, very fragile items, or bulky packaging), speak to your Account Manager about using a **car/van/cargo-bike based courier** instead. ### Driver behaviour & customer contact For JET Go deliveries: - Customers receive **system SMS updates** from the Just Eat / JET Go system. - Drivers will **call the customer or recipient** on arrival using the phone number provided. However, this is not compulsory, especially for non-UK numbers.  - Riders will generally **try their best to complete the delivery**, including: - Calling/Sending SMS on arrival. - Waiting a **reasonable period** (often **10+ minutes**, depending on local conditions). If the courier **cannot safely complete the delivery** (e.g. no answer, incorrect address, no safe place), the job will be marked as a **failed delivery** and handled according to the returns/rebound rules below. ### Returns / rebounds JET Go follows the **same core policy** as our other courier partners, **Deliveroo Express** for failed deliveries, with support for returns only in specific scenarios. #### **1. Gift or “Order for someone else” deliveries** When the order is placed as a **gift** or with **“Order for someone else”** enabled (see the “Order for someone else” toggle in the customer checkout), and the **recipient is unavailable or unresponsive**: - The JET Go driver will: - Attempt delivery at the address. - Call the **recipient** using the details provided. - If they still **cannot contact the recipient** or safely deliver, the courier may **rebound / return the order to your venue** as a last resort. In these cases: - The order will be recorded as a **failed delivery** in Slerp. - The package may be **returned to your venue** by the courier. - Your team should then: - Contact the **purchaser** (not the recipient) to explain that: - A delivery attempt was made to the recipient, - The courier could not deliver as the recipient was unavailable, and - The order has been or is being **returned**. - Decide on any **re‑delivery, collection, refund or voucher** according to your own policy and Slerp’s dispatch terms. #### **2. Standard (non‑gift) deliveries** For **standard JET Go orders** (no gift / “Order for someone else” flag): - JET Go is treated as a **non‑returning** courier. - If a delivery cannot be completed (e.g. customer unavailable, address issue, no safe place), drivers will **not normally return the order to your venue via the integration**. - The job will be closed as a **failed or undelivered** order. - You will need to decide how to handle the outcome with the customer (refund, voucher, or other gesture) in line with: - Your venue’s policy, and - Slerp’s [**End‑Customer Support Policies**](https://support.slerp.com/knowledge/end-customer-support-policies?hsLang=en). ### Handling delivery issues with JET Go For now, please **always contact Slerp Support** if there is an issue with a JET Go delivery. Do **not** contact Just Eat or the JET Go courier directly. Contact Slerp Support if: - An order appears **significantly delayed** or stuck in transit. - The customer reports **non‑delivery**, **wrong address**, **missing items** or **damage**. - You need help understanding what happened on a specific job. Include: - **Slerp order ID** - **Date and time** of the order - Brief description of the issue - Any **photos, CCTV, or customer evidence** available Our team will investigate with Just Eat / JET Go and confirm the outcome, including any applicable courier‑side resolution according to their terms. ### 🏆 Best practices when using JET Go To get the best from JET Go: - **Label clearly**: include the customer or **recipient** name, especially for gift / “Order for someone else” orders. - **Check phone numbers**: incorrect or missing phone numbers are a common cause of failed deliveries. - **Use suitable packaging**: seal items fully and pack to survive bike/moped transport even if a car might be used. - **Monitor late orders**: follow your usual processes for contacting customers if a JET Go order is running late, and loop in Slerp Support for courier‑side checks. - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp