A clear, friendly welcome helps:
- Set expectations (opening hours, order types, delivery coverage).
- Highlight promotions or key information.
- Reinforce your brand tone of voice.
Good uses of the welcome message
You might use the welcome message to:
- Greet customers:
- “Welcome to [Brand]! Order your favourite dishes for pickup or delivery.”
- Explain ordering times:
- “Same‑day orders close at 7pm. Pre‑order for tomorrow is available until 10pm.”
- Highlight key policies:
- “Please add allergy information in the notes box – we’ll contact you if we have any questions.”
- Promote offers or occasions:
- “Order now for weekend brunch – limited slots available!”
Avoid long paragraphs. Aim for 2–4 short lines so it’s easy to read on mobile.
How to update your welcome message
- Log in to your Slerp Controls Dashboard.
- Go to the Designer tab.
- Select Content tab then Landing Page.
- Enter your new message using short, clear sentences.
- Click Save.
💡Tips for a clear, customer‑friendly message
- Keep it simple: Avoid internal or technical terms (e.g. “Controls Dashboard”, “POS sync”).
- Be specific: Mention opening times, delivery area, or lead times if they often cause confusion.
- Think mobile: Most customers will read this on a phone – use short sentences and line breaks.
- Review regularly: Update the message for seasonal menus, holidays, or policy changes.
Related help articles
You may also find these useful when designing your customer experience: