Setting up and managing pre-order deadlines (Category and Product Cut-Off Rules)
The Category and Product Cut-Off Rule feature lets you set specific pre-order deadlines for individual categories. This helps you protect production timelines while keeping the ordering experience simple for customers.
Example:
- General pre-order cut-off: 1 day before at 11:59pm
- Platters (category) cut-off: 1 day before at 5:00pm
- Mini Bagels (product) cut-off: 2 days before at 11:59pm
For full guide to access this, see:
Setup:
- Create a category or product cut-off rule for Platters with a 1 day cut-off at 5:00pm. Outcome: For a fulfilment date of 10 January, The Platters category will no longer appear at checkout after 9 January at 5:00pm, while other categories using the general cut-off remain available.
- Create a category or product cut off rule for the Mini Bagels product with a 2 day cut off at 11:59pm with an ongoing schedule, with a fulfillment date of 10 January . From now on, the Mini Bagels product will be marked as out of stock from 8 January 11:59pm, while other products in the category will remain purchasable.
Benefits of Category Cut-Off Rules
- Streamlined Operations: Use different cut-offs per category without creating extra locations.
- Improved customer experience: Customer's order from a single location, with consistent, predictable availability.
- Flexibility and control:Adjust cut-offs for seasonal peaks or promotions without changing your core schedule.
- Better order management: Ensure production deadlines are met by enforcing realistic lead times per category.