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🔄 Change Fulfillment Time for Future Delivery

Update the delivery date or time on an existing order from your Slerp Controls dashboard.

When you can change fulfilment time

You can usually change the fulfilment time before:

  • The order has been dispatched. 
  • The courier job is fully underway (for example, before the driver is close to pickup).

If a courier is already en‑route or has collected the order, changes may not be possible. In that case, speak to the courier directly or consider re‑booking.

Step‑by‑step: Change fulfilment time in Slerp Controls

  1. Log into your Controls Dashboard.
  2. Go to Orders in the left‑hand menu.
  3. Find and open the relevant order.
  4. In the order view, select the Delivery tab (at the top of the order panel).
  5. In the Delivery info section, click Change fulfilment time.
  6. Choose the new:
    • Fulfilment date, and
    • Time window (for example, 12:00–12:30).
  7. Save your changes.

The order will now show the updated fulfilment date/time.

What happens to the courier booking?

  • If a courier job has been created, Slerp will attempt to update the job with the new time.

  • In some cases (depending on the courier and how close the job is to pickup), you may need to:
    • Cancel the existing courier job, and
    • Book another courier with the new time.

If you’re unsure whether a change has been accepted, check the courier status in the order view or contact Slerp Support for help.

⚠️ Note:

  • If you use Slerp Composer and have already imported your order, you will need to archive and re-import the order in Slerp Composer to update the fulfillment time and avoid miscommunication internally.