Boosting Average Order Value
The Checkout Upsell is a new feature that automatically suggests up to 5 popular products to customers right before they check out. This helps increase order size while making it easy for customers to add extras they may have missed.
How it Works
- When a customer clicks/taps [Go to checkout], an upsell floating bubble appears.
- The upsell shows up to 5 popular products that are not already in the cart.
- Customers can add items instantly with [Quick Add (+)].
- Once added, items are removed from the upsell list.
- The upsell floating bubble appears only once per shopping session so that the customers will not feel overwhelmed.
Key Information:
1. No setup required — upsell is automatically enabled.
2. The upsell has been designed to always appear once per session only.
3. Products already in the cart are never shown in the upsell.
4. Product listing cannot be customised, this uses algorithm data based on your top-sellers/product popularity.
To make the most of this Feature:
- Make sure your most popular products (e.g. drinks, sides, desserts) are well stocked and visible.
- Consider running promotions or discounts on popular upsell items to encourage add-ons.
- Use the upsell opportunity to push high-margin items.