---
title: 🎫 Collecting Points/Stamps Offline
description: Customers can collect loyalty points or stamps in-store either by scanning a QR code, or by having points awarded through a supported POS setup such as Lightspeed.
---

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# 🎫 Collecting Points/Stamps Offline

## Customers can collect loyalty points or stamps in-store either by scanning a QR code, or by having points awarded through a supported POS setup such as Lightspeed.

### How offline loyalty collection works

Offline loyalty collection allows customers to earn loyalty in-store without placing an online order.

Depending on your setup, there are currently two ways to do this:

- **QR code loyalty collection**
- **Awarding points through Lightspeed POS**

The correct method depends on how your store is configured and whether your POS is connected to Slerp Loyalty.

### Collecting Points/Stamps using QR codes

QR code loyalty collection can work in two different ways, depending on your loyalty scanning method.

You can choose whether:

- **Staff scan loyalty**  
  **Customer scans loyalty**

This setting controls whether the QR code is generated on the customer app, or on your device.

#### **Where to change the loyalty scanning method**

1. Go to **Loyalty**.
2. Open the **Settings** tab.
3. Find **Loyalty Scanning Method**.
4. Choose one of the following options: 
     - **Staff scans loyalty**
     - **Customer scans loyalty**
5. Click **Save**.

You can change this setting at any time.

If you are using a third-party POS, make sure it supports your chosen scan setting.

#### **Option A – Staff scans loyalty**

Choose **Staff scans loyalty** if your device supports QR code scanning.

With this option:

- staff scan the customer’s QR code during the transaction
- the QR code is shown by the customer

Use this method when your team wants to control the scan during checkout or service.

#### **Option B – Customer scans loyalty**

Choose **Customer scans loyalty** if you want the customer to scan the loyalty QR code.

With this option:

- the customer scans the loyalty QR code
- this is useful if you have static QR codes displayed in your shop
- the customer uses your branded app to scan and collect loyalty

Use this method when you want a simple self-serve collection flow in-store.

### Generate a QR code in Controls

If your setup uses customer scanning or printed/static QR codes, you can generate the QR code in Controls:

1. Click **Loyalty** in the left-hand menu.
2. Open the **Your Cards** tab.
3. Click the **QR code** button to the right of the relevant card.
4. Select the store you want the QR code to apply to.
5. Select how many **Points/Stamps** should be awarded per scan.
6. Set the expiration time for the QR code.
7. Download or display the QR code for in-store use.

![](https://support.slerp.com/hubfs/undefined-May-10-2023-06-54-43-7093-PM.png)

![1qr1](https://support.slerp.com/hs-fs/hubfs/1qr1.png?width=670&height=217&name=1qr1.png)

![](https://support.slerp.com/hubfs/undefined-May-10-2023-06-54-44-3761-PM.png)

 

### Generate a QR code on the Slerp app

- Log into the app.
- Choose Location then save.

![locationsss1](https://support.slerp.com/hs-fs/hubfs/locationsss1.png?width=670&height=305&name=locationsss1.png)

- In the side navigation menu, select **Loyalty**.

![lty1](https://support.slerp.com/hs-fs/hubfs/lty1.png?width=670&height=312&name=lty1.png)

- You will see the Loyalty Card/s, set the points.

![2023-09-29 13_55_55-Photos1](https://support.slerp.com/hs-fs/hubfs/2023-09-29%2013_55_55-Photos1.png?width=670&height=304&name=2023-09-29%2013_55_55-Photos1.png)

- You can choose either Choose 'Show QR to redeem a point or 'Show QR to redeem a reward.

![newredeem123](https://support.slerp.com/hs-fs/hubfs/newredeem123.png?width=670&height=322&name=newredeem123.png)

- QR Code to collect a point:
  
  ![Collect point1](https://support.slerp.com/hs-fs/hubfs/Collect%20point1.png?width=670&height=312&name=Collect%20point1.png)
- QR Code to redeem a reward:
  
  ![redeeem1](https://support.slerp.com/hs-fs/hubfs/redeeem1.png?width=670&height=314&name=redeeem1.png)

### 🏆 Best practice for QR code use

To reduce misuse:

- Set a sensible expiry time for the QR code
- Make sure staff understand which QR code is for collection and which is for reward redemption
- Only display the code in-store where staff can manage its use
- If using customer scanning, make sure the displayed QR code is clearly linked to the correct store and loyalty card

### Awarding points through Lightspeed POS

If you use **Lightspeed POS** with **Slerp Loyalty**, points can also be awarded through the POS workflow rather than only through QR code scanning.

This allows your online and in-store loyalty activity to sit within one loyalty program, rather than being managed separately.

### Before you start

Before using Lightspeed POS for loyalty, make sure:

- **Real Time Notifications (RTNs)** have been enabled by Lightspeed
- Slerp is connected to your Lightspeed business
- Your Slerp stores are mapped to the correct Lightspeed locations
- Your Lightspeed loyalty discounts and Slerp rewards have been configured and mapped correctly
- The **Slerp Loyalty** web extension has been added to the POS screen

 

For the full setup process, see:

[Connecting Slerp Loyalty to Lightspeed](https://hubspot-knowledge-box-content-na1.s3.amazonaws.com/knowledge/connecting-slerp-loyalty-to-lightspeed)

### How it works

Once the loyalty integration is configured:

- staff can access the **Slerp Loyalty** web extension on the Lightspeed POS screen
- in-store loyalty can be managed through the POS workflow
- customers can collect loyalty as part of the same Slerp loyalty program used online

**![](https://support.slerp.com/hs-fs/hubfs/slerp-x-lightspeed-loyalty-gif.gif?width=670&height=467&name=slerp-x-lightspeed-loyalty-gif.gif)**

### Which method should I use?

Use **staff scans loyalty** when:

- your team scans the customer’s loyalty QR code during service
- you want staff to control the loyalty collection step
- your device or POS setup supports QR code scanning

Use **customer scans loyalty** when:

- you want the customer to scan the loyalty QR code themselves
- you have a static QR code displayed in-store
- you want a simple self-serve loyalty collection flow through your branded app

Use **Lightspeed POS loyalty** when:

- you want in-store loyalty handled directly through your Lightspeed POS
- you want online and in-store loyalty linked in one setup
- your Lightspeed loyalty integration has already been configure

#### 📝 Important notes

- QR code loyalty collection can be configured for either staff scans loyalty or customer scans loyalty.
- Customers using the customer-scan method must use your branded app to scan the loyalty QR code.
- Lightspeed POS loyalty requires the integration to be set up correctly before staff can use it.
- If Lightspeed is not fully configured, use one of the QR code methods until the integration is ready.

### Troubleshooting

#### **Customers cannot collect points using the QR code**

Check that:

- the correct loyalty scanning method is selected in **Loyalty Settings**
- the correct card QR code was generated
- the QR code is for the right store
- the QR code has not expired
- the customer is using the correct branded app if you are using customer scanning

#### **Staff cannot scan the customer’s QR code**

Check that:

- **Staff scans loyalty** is selected
- the device being used supports QR code scanning
- staff are scanning the customer’s loyalty QR code during the transaction

#### **Staff cannot award points in Lightspeed POS**

Check that:

- the Lightspeed loyalty setup has been completed
- the Slerp store is mapped to the correct Lightspeed location
- the **Slerp Loyalty** web extension has been registered and added to the POS screen

#### **We want one loyalty program for both online and in-store orders**

Use the **Lightspeed POS loyalty** setup so Slerp can act as the loyalty engine across both channels.

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