--- title: 🚚 Dispatch Self-Serve description: Dispatch Self‑Serve lets you book and manage deliveries directly from the Courier Dispatch screen, without needing to contact Slerp Support --- [Skip to content](https://support.slerp.com/knowledge/dispatch-self-serve#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en) 3. [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) # 🚚 Dispatch Self-Serve ## Dispatch Self‑Serve lets you book and manage deliveries directly from the Courier Dispatch screen, without needing to contact Slerp Support ### With Dispatch Self‑Serve you can: - Book **ASAP** or **scheduled/future** deliveries - View **today’s**, **future** and **past** bookings ### ⚠️ Book / Cancel /rebook large vehicle If you need a **large vehicle** or **car** (for example, for big or delicate orders): - Please **make new bookings or changes (rebookings/amendments)** **before 4pm the day before delivery.** - Many of our main large‑vehicle/car courier partners have a **4pm day‑before cut‑off** for these jobs. - After this time, we may still be able to send the job, however: - It may have to go to a different fleet and **costs are likely to be higher**, and - If no suitable car/van courier is available at short notice, the system may fall back to **cargo bikes**. For anything that clearly needs a car/van, encourage your team to finalise bookings or changes as early as possible, ideally **before 4pm the previous day**.  ### Step 1 – Log in and open Dispatch 1. Log in to your **Controls** dashboard. 2. Click **Dispatch** in the left‑hand menu. 3. You’ll see the Dispatch dashboard with **Bookings** and the sections for **Today**, **Future** and **Past**. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-46-14-8872-AM.png?width=650&height=404&name=image-png-Sep-15-2025-07-46-14-8872-AM.png) ### Step 2 – Create a new delivery 1. Click **New Delivery** (usually at the top left of the Dispatch screen). 2. The system will create an automatic **order reference** (a short code). - You can keep this or rename it to something clearer for your team (e.g. “Catering – Smith Office 12:30”). ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-47-03-2617-AM.png?width=652&height=440&name=image-png-Sep-15-2025-07-47-03-2617-AM.png) ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-49-49-1459-AM.png?width=661&height=434&name=image-png-Sep-15-2025-07-49-49-1459-AM.png) ### Step 3 – Choose when the courier is needed 1. Select whether this is an **ASAP** booking or a **Scheduled/Future** booking. 2. For scheduled bookings, choose the **date** and **time** carefully: - For larger jobs needing a car/van, try to plan these in advance and remember the **4pm day‑before cut‑off** mentioned above. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-50-40-7762-AM.png?width=660&height=406&name=image-png-Sep-15-2025-07-50-40-7762-AM.png) ### Step 4 – Set the pickup location 1. Pick from your existing **store / location** list, or 2. Enter a **pickup address manually** if needed. Saved locations help you book faster next time. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-52-35-9607-AM.png?width=670&height=435&name=image-png-Sep-15-2025-07-52-35-9607-AM.png) ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-52-56-3303-AM.png?width=670&height=411&name=image-png-Sep-15-2025-07-52-56-3303-AM.png) ### Step 5 – Add the drop‑off details 1. Enter the **customer name, address, postcode and contact details**. 2. Add any **delivery notes** (e.g. “Use side entrance”, “Call on arrival”). 3. If this is an address you’ll use again, save it so you can quickly select it for future bookings. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-07-56-39-6250-AM.png?width=670&height=411&name=image-png-Sep-15-2025-07-56-39-6250-AM.png) ### Step 6 – Confirm and book 1. Review all details: date, time, pickup, drop‑off, and any special instructions. 2. Confirm the booking. 3. The delivery will then appear under **Today** or **Future** in your Dispatch bookings list, depending on the date/time. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-08-00-05-9862-AM.png?width=670&height=424&name=image-png-Sep-15-2025-08-00-05-9862-AM.png) ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-08-00-44-6521-AM.png?width=670&height=419&name=image-png-Sep-15-2025-08-00-44-6521-AM.png) ⚠️ Once a booking has been made, it cannot be modified. If you need to make any changes, please cancel your current booking and create a new one. ### **Finding and Cancelling a booking created:** To cancel an *ongoing/assigned* booking, please reach out to Support Team. Step 1   The easiest way to find a booking is to search using the order reference or recipient name. You may also, navigate on Today, Future, Past tab, depending on the date of the booking and use the filter by selecting a date range on the calendar.![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-08-06-43-8354-AM.png?width=670&height=422&name=image-png-Sep-15-2025-08-06-43-8354-AM.png) ### Step 2 Select/Tap the booking to expand the details. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-08-02-47-4141-AM.png?width=670&height=419&name=image-png-Sep-15-2025-08-02-47-4141-AM.png) ### Step 3 Select/Tap the **Cancel Delivery** button. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Sep-15-2025-08-11-37-2429-AM.png?width=670&height=417&name=image-png-Sep-15-2025-08-11-37-2429-AM.png) - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp