🔄 Fulfillment Types

What does “fulfilment type” mean?

A fulfilment type is the way an order is completed. In Slerp, this usually means:

• Delivery – you or a courier deliver the order to the customer
• Pickup – the customer collects the order from your location
• Table ordering / Order at Table (if enabled) – the customer orders to their table

You can configure fulfilment types per location and per order type (same-day or pre-order). Main fulfilment types in Slerp:

1. Delivery
   • Customer enters their address and selects a delivery time.
   • You can use:
     • Slerp courier partners (managed delivery) – integrated fleets that are booked automatically when you accept an order.
     • Your own drivers
     • Other third-party logistics you manage yourself
2. Pickup
   • Customer orders online and collects at your store.
   • No driver or delivery fee.
   • Works for both same-day and pre-order (see “Intro to Pick Up” for setup).
3. Table ordering / Order at Table (if available for your setup)
   • Customer scans a QR code or uses a unique URL for that location/table.
   • Orders are sent directly to the location for fulfilment at the table.
   • Great for busy restaurants and bars to reduce queueing and manual order-taking.

Where fulfilment types are controlled

In Controls Dashboard:

1. Go to Locations and select the relevant store.
2. Open Settings, then choose:
   • Same-Day Orders – for orders being fulfilled today
   • Pre-Orders – for orders scheduled in advance
3. Within each, you can configure:
   • Delivery
   • Pickup
   • (Where applicable) Order at Table

Choosing the right fulfilment mix

• If you are just starting:
  • Enable Pickup first – simpler and no courier integration needed.
• Once comfortable:
  • Add Delivery via Slerp courier partners or your own drivers for more convenience.
• For busy dine‑in venues:
  • Turn on table ordering to reduce queue times and improve service speed.