--- title: How Orders Flow Between Slerp and 3S POS description: Understand how Slerp sends orders to 3S POS, including order fields, status updates for collection and delivery, and how refunds are handled. --- [Skip to content](https://support.slerp.com/knowledge/how-orders-flow-between-slerp-and-3s-pos#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en) 3. [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) # How Orders Flow Between Slerp and 3S POS ## This article explains how orders are passed from Slerp to 3S POS, what information is included in each order, how status updates are exchanged depending on your fulfilment type, and how rejections and refunds are handled. ### Order Injection When a customer places an order on Slerp, it is automatically sent to 3S POS for processing. 3S POS will then accept the order and update its status in Slerp accordingly. Once an order has been passed to 3S POS, Slerp treats 3S POS as the source of truth for order updates. It will listen for events from 3S POS (listed below), but will not send events such as Order Accepted back to 3S POS. When a customer places an order on Slerp, it is automatically sent to 3S POS for processing. 3S POS will then accept the order and update its status in Slerp accordingly. #### All fields passed to 3S POS When an order is passed to 3S POS, the following information is included: - **Purchased items** — quantity and any modifiers for each item - **Fees** — service fee and delivery fee - **Order notes** - **Customer information** — first name, last name, email address, and phone number - **Pickup time** — when the order is to be collected or delivered - **Delivery address** --- ### Order Status Exchange How order statuses are handled depends on your fulfilment type. **Collection** — The following statuses are supported: Accept Order, In Kitchen, Ready for Collection, and Collected. When an order is marked as Collected in 3S POS, it will be fulfilled in Slerp. **Delivery** — Only Accept Order is supported. Any further status updates must be made manually in Controls or the Partner App, or will be updated automatically if you are using a Slerp Courier Partner. --- ### Rejections & Refunds **Rejections** — If an order is rejected in 3S POS, this will be passed back to Slerp, which will reject the order and refund the customer in full. **Refunds** — Full and partial refunds are not passed from 3S POS to Slerp. All refunds must be processed manually in Controls or the Partner App. - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp