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How to Book an Additional Driver

This enable partners to schedule deliveries for either ASAP or later, covering large order split deliveries, address updates, missing items, etc., with split delivery being the most common.

Please click here to follow a live tutorial.

  1. Log in to the Slerp Controls dashboard.
  2. Go to the 'Orders' tab, and click on 'Order ID' to view the specific order. Use the 'Search Function' with 'Order ID' or 'Email address' to find it quickly.
    Screenshot 2024-01-17 145543
  3. 'Order Details,' click 'Delivery' and select 'Book Another Courier' to add a new driver.

    Screenshot 2024-01-17 145445
  4. Review and fill in the extra delivery details and then click 'Book' to finish the process.

    Pick up from - it is the store address from which the order will be collected.
    Drop-off to - this is the customer's address, whether it be the existing one or the newly requested address.
    Recipient - this is where the name of the receiver is entered.
    Please select a reason for booking - this is the section where you choose the reasons for rebooking.
    Delivery Schedule - this is the section where you input the requested date and time, whether for the same day or a future date.
    Vehicle - this is the section where you select the required vehicle type for this order
    Delivery Instruction - you may toggle it on if you would like to provide delivery instructions to the courier.

NB: When an additional courier is booked, the email sent to the customer is updated with the reason and the date/time specified.

Screenshot 2024-01-17 145055