In this article, we will guide you on how to contact our Support team and the various channels available for reaching out to us.
At Slerp, we understand the importance of providing timely support to our valued customers. We have a dedicated Support team available to assist you with any queries or concerns you may have regarding our platform or services.
Support Availability:
Our Support team is available to assist you seven days a week, from Monday to Sunday, between the hours of 8 AM to 10 PM. We strive to provide prompt responses and resolutions to ensure that you have a seamless experience with our platform.
Contacting Slerp Support:
There are two primary methods through which you can contact our Support team: via email and through the Live Chat feature within the Slerp App.
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Contacting Support via Email: To reach out to our Support team via email, please send your queries or concerns to support@slerp.com. Make sure to provide as much detail as possible to help us understand your issue accurately. Our Support team will review your email and respond to you in a timely manner with the appropriate assistance.
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Contacting Support via Live Chat: The Live Chat feature provides a convenient and real-time way to communicate with our Support team. To access the Live Chat, follow the steps below:
a. Slerp App Download: To utilize the Live Chat feature, you and your staff members can download the Slerp App. The app is available for download on your kitchen tablet or directly on your mobile phone. You can find it on your device's app store.
b. Accessing Live Chat: Once you have installed the Slerp App, launch it on your device. Look for the Live Chat option "Customer Support" within the app's interface. Tap on the "Customer Support" button to initiate a conversation with our Support team.
In both email and Live Chat interactions, please provide as much relevant information as possible to help us understand your query or concern effectively. This will enable our Support team to provide you with accurate and efficient assistance.
