❌ How to Delete a Customer Account?

When a customer deletes their account, all personal details stored are removed. This includes any reward or points/stamps earned.
Any orders linked to that account will be anonymised (the order record remains, but it is no longer tied to that person).
Once deleted, this data cannot be recovered. If the customer wants to order again in future, they’ll need to create a new account.

You can instruct your customer to follow these steps in the app:

Open the mobile app
- This should be the same branded app they originally signed up with.
Log in
- They should log in using the email address and password they used when they first created the account.
Go to their Account tab
Select “Delete Account”
- On the profile page, they’ll see a Delete Account option.
- Ask them to tap this button.
Confirm the deletion
- A message will pop up asking something like:
  
  “Are you sure you want to delete [email]?”
- They should tap YES to confirm.

Once they confirm, the account and related personal data are deleted from the app.

The customer will no longer be able to log in using that account.
Any loyalty points, saved cards, or order history tied to that account will no longer be available.
Existing order records remain in your Slerp reporting, but with the customer details removed for privacy.

If the customer decides to come back later:

They can sign up again with the same email address, but it will be treated as a new account with no previous history or points.

You might need to assist a customer when:

In these situations you can:

Explain the steps above.
If they still have trouble or you suspect a technical issue, contact Slerp Support with:
- Customer’s full name and email address
- The name of your app/brand
- A short description of what the customer is experiencing

This article explains how a customer can delete their own loyalty account, and what happens to their data. You can share or adapt this information for customers who contact you with a deletion request.