--- title: ❌ How to Delete a Customer Account? description: This article explains how a customer can delete their own account loyalty account, and what happens to their data. You can share or adapt this information for customers who contact you with a deletion request. --- [Skip to content](https://support.slerp.com/knowledge/how-to-delete-app-customer-account#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) # ❌ How to Delete a Customer Account? ## This article explains how a customer can delete their own loyalty account, and what happens to their data. You can share or adapt this information for customers who contact you with a deletion request. ### Important information about data deletion - When a customer deletes their account, **all personal details** stored are removed. This includes any reward or points/stamps earned. - Any orders linked to that account will be **anonymised** (the order record remains, but it is no longer tied to that person). - Once deleted, this data **cannot be recovered**. If the customer wants to order again in future, they’ll need to create a **new account**. ### How a customer can delete their account? You can instruct your customer to follow these steps in the app: 1. **Open the mobile app** - This should be the same branded app they originally signed up with. 2. **Log in** - They should log in using the email address and password they used when they first created the account. 3. **Go to their Account tab** 4. **Select “Delete Account”** - On the profile page, they’ll see a **Delete Account** option. - Ask them to tap this button. 5. **Confirm the deletion** - A message will pop up asking something like: > “Are you sure you want to delete \[email\]?” - They should tap **YES** to confirm. Once they confirm, the account and related personal data are deleted from the app. ![](https://support.slerp.com/hs-fs/hubfs/image-png-May-20-2026-02-36-09-0445-PM.png?width=436&height=939&name=image-png-May-20-2026-02-36-09-0445-PM.png) ### What happens after the account is deleted? - The customer will **no longer be able to log in** using that account. - Any **loyalty points, saved cards, or order history** tied to that account will no longer be available. - Existing **order records** remain in your Slerp reporting, but with the customer details removed for privacy. If the customer decides to come back later: - They can **sign up again** with the same email address, but it will be treated as a **new account** with no previous history or points. ### When a Customer might need help? You might need to assist a customer when: - They **cannot access the app** (for example, they’ve changed their email). - They are unsure how to reach the profile page. - They’ve deleted the app but want to confirm their account was removed. In these situations you can: 1. Explain the steps above. 2. 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