FAQs
Where do I find the tracking link of an order?
How do I know if an order was successfully delivered?
What POD options or return policies are adopted by Slerp Courier Partners?
How do I know which courier has delivered the order?
Where can I see the POD picture?
Where do I find the tracking link of an order?
The following procedure can be followed to find a live tracking link in your Slerp Controls.
- Log in to Slerp Controls dashboard
- Click on Orders
- Find the order. (The search functionality can be used by Order ID or the customer's email address)
- View the order by clicking on the Order ID
- Click on the Delivery tab
- Click on the Job ID to view the delivery job details
- Find the tracking link here
- Click on the tracking link and open the map to see where the driver is.
How do I know if an order was successfully delivered?
To help ensure a seamless drop-off experience for your customers, the courier companies have implemented different proof of delivery options. Their Electronic Proof Of Delivery technology can guarantee the delivery is fulfilled succesfully, while reducing human error, improving efficiencies, and mitigating fraud.
What are the most common Proof of Delivery options used in the delivery industry?
| UBER | STUART | AL (ADDISON LEE) | |
| PIN code | ❌ | ❌ | ❌ |
| POD picture | ✅ | ✅ | ❌ |
| Signature | ❌ | ❌ | ✅ |
- PIN code verification: A PIN code will be provided to the delivery recipient by SMS. Uber driver can obtain the PIN code from the recipient and enter it into the Driver app to complete the delivery.
- Capturing a photo of the order (POD) at the drop-off location: In case the customer is absent, the order could be left at the door and a photo of the order will need to be taken with the Driver app in order to complete the delivery, making sure the photo shows the order left in a safe place (see example above)
- Collecting a signature: The delivery recipient will need to provide their signature in the Driver app in order to receive the delivery. Once the delivery recipient has provided their signature, you will be able to complete the delivery.
What POD options or return policies are adopted by Slerp Courier partners?
|
|
UBER |
STUART |
AL |
||
|
Scenarios |
< £100, no alcohol |
< £100,with alcohol |
> £100 |
|
|
| Deliverable |
No PIN + No POD |
No PIN + No POD |
Image POD + Meet at door |
PIN or POD* |
Signature, Meet at door |
| Undeliverable (eg: person not present) | Leave at door + POD picture | Return** | Return** | Return** | Return** |
| Driver unable to access dropoff to leave at door |
Return or Discard (at driver's discretion) |
N/A | N/A | N/A | N/A |
*Stuart PIN or POD Policy: If your account supports PIN code deliveries, Stuart drivers will need to input a Pin Code to finalize their delivery job, regardless of the order's total value. In the absence of this option, the driver must capture a Proof of Delivery (POD) picture.
**Returns are charged to you at same price as delivery.
How do I know which courier has delivered the order?
After clicking the tracking link (as explained in the steps provided here), you'll find all the details about the driver assigned to your order and the courier company they work for.
Where can I see the POD picture?
Stuart POD can be directly attached to the tracking link of the order, as mentioned in the example above (see here).
If you'd like to receive the POD picture from Uber or the Signature taken from Addison Lee, please contact our support team via live chat or email at support@slerp.com.