FAQs
Where do I find the tracking link of an order?
How do I know if an order was successfully delivered?
What does POD (Proof of Delivery) mean?
How do I know which courier has delivered the order?
Where do I find the tracking link of an order?
The following procedure can be followed to find a live tracking link in your Slerp Controls.
- Log in to Slerp Controls dashboard
- Click on Orders
- Find the order. (The search functionality can be used by Order ID or the customer's email address)
- View the order by clicking on the Order ID
- Click on the Delivery tab
- Click on the Job ID to view the delivery job details
- Find the tracking link here
- Click on the tracking link and open the map to see where the driver is.
How do I know if an order was successfully delivered?
To help ensure a seamless drop-off experience for your customers, the courier companies have implemented different proof of delivery options. Their Electronic Proof Of Delivery technology can guarantee the delivery is fulfilled successfully, while reducing human error, improving efficiencies, and mitigating fraud.
What is a POD (Proof of Delivery)?
- Capturing a photo of the order (POD) at the drop-off location: In case the customer is absent, the order could be left at the door and a photo of the order will need to be taken with the Driver app in order to complete the delivery, making sure the photo shows the order left in a safe place
How do I know which courier has delivered the order?
After clicking the tracking link (as explained in the steps provided here), you'll find all the details about the driver assigned to your order and the courier company they work for.