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✖️ How to refund an order on the Slerp app?

This article explains when and how to issue partial or full refunds in the Slerp app, how the refund status and customer notifications work, and when refunds must instead be processed via the Controls Dashboard.

In cases where you cannot fulfill an order (e.g. out of stock), you can issue a partial or full refund to the customer.

Instructions for refunding via the Controls Dashboard are available in the ⏪ How to refund an order on the Controls Dashboard? article.

Here are the steps to refund an order in the Slerp app: 

  1. Locate and select the order you want to refund. 

  2. Click "Refund Order" or "Cancel Order"

  3. Enter the refund amount and add the refund reason as a note, then click Refund. 

  4. A status message will appear confirming the refund.

  5.  The order status will update to REFUNDED under the Completed tab.

📝 Please Note: It may take 5–10 days for the refund to appear on the customer’s bank statement. Customers will receive an email notification about the refund. 

The past and/or future orders are not visible in the Slerp app, refunds must be processed via the Controls Dashboard.

For guide, check ⏪ How to refund an order on the Controls Dashboard? article.