🛍️ Intro to Pick Up

Pickup or Click & Collect is ideal for:

• Busy local customers who want to skip the queue
• Pre-orders for specific times (e.g. cakes, catering, party food)
• Reducing pressure on your delivery operations

You can offer Pickup for: 

• Same-day orders – customers order for today
• Pre-orders – customers order for a future date

How to turn on Pickup for same-day orders

1. Log in to Controls Dashboard.
2. Go to Locations and click into the relevant store.
3. Open Settings for that store.
4. Go to Same-Day Orders.
5. Toggle Pickup to On.
6. Set:
   • Pickup time slots (e.g. every 15 or 30 minutes)
   • Order limit per slot (how many pickup orders you can handle per time slot)
7. Click Save.

Customers can now place same-day pickup orders for that location.

How to turn on Pickup for pre-orders

1. In the same store’s Settings, go to Pre-Orders.
2. Toggle Pickup to On.
3. Set:
   • Pickup times (start and end time each day)
   • Time slots (e.g. every 30 or 60 minutes)
   • Order limit per slot
4. Click Save.

This controls when customers can collect pre-ordered items and how many you accept per slot.

Using Custom Hours for Pre-order Pickup

If your pre-order pickup hours are different from your normal opening hours (for example, only afternoons), use Custom Hours.

With Custom Hours you can:

• Turn each day on or off (Mon–Sun) for pre-order pickups
• Set a start time and end time per day (e.g. 14:00–18:00)
• Prevent pickups on specific days (e.g. Mondays closed for pre-order pickup)

Remember to Save after making changes.