Prestige Cars and Couriers offer delivery within the M25. They can collect the orders and deliver same day with multi-drops within a 4 to 5-hour window.
M25 Map Radius
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To set up with Prestige:
- Reach out to your Slerp Account Manager or contact our Slerp Support to direct you to the relevant team who can help you set up with Prestige and discuss the following:
- Areas that need to be excluded from the M25 radius (e.g. radius that is already covered by an existing store).
- Introduce you to Prestige.
- Assist you in placing a sufficient delivery fee on the M25 Store to cover the 3PL courier's charge.
- Confirm the delivery days and cut-off times with Slerp and Prestige. Note that Prestige needs to receive all the bookings a day before the pickup and delivery.
- Confirm if you would like to set a 4- or 5-hour window e.g. 12 pm to 5 pm (M25 needs to be 5 hours).
- Confirm if you would like to enable a pickup option for your customers as well. If yes, advise the opening hours and timeslot (15 min / half-hourly).
- Provide 3 working days’ notice to Slerp to have the following completed:
- Set up the bespoke delivery rate card for your customers.
- Update delivery coverage to the London postcode map or M25 map.
- Pass on the delivery fees collected from customers (based on the rate card) to you.
You'll be able to manage your delivery operations and orders via Slerp's Composer tool. Composer will allow you to download the list of delivery orders in a format that is compatible with Prestige's platform, so you can ship your orders with one click. Speak to the Slerp team about setting up your Composer account or find out more here.
6. Agree on the first delivery date with Slerp and Prestige.
Once set up with Prestige:
After the cut-off has passed, you can follow the steps below to generate the Excel sheet to book deliveries with Prestige. They will need the Excel sheet a day before the pickup and delivery.
- Download a CSV file of the orders to be collected by Prestige the next day via Composer
- Save it as an Excel sheet (XLS/XLSX) and then email it:
Rates Charged by Prestige
Prestige offers the following rates for London postcodes and beyond London to M25 areas.
Prices start at £12 + VAT per drop providing there are a minimum of 10 orders at any one time.
- For London postcodes (map in the appendix):
- 10 or more drops: £14 + VAT per drop
- 5 to 9 drops: £14 + VAT per drop
- Less than 5: £17 + VAT per drop
- Note: The 10 or more drops rate is only applicable at a given time/date (you can’t do five collections at 3 pm and then another five at 5 pm to make the minimum 10 drops). You can combine London drops and beyond London to M25 drops to hit the minimum 10 drops at a given time/date.
- Beyond London to M25 will be charged £20 + VAT regardless of the number of drops.
The rates quoted are subject to potential updates by Prestige.
Slerp Delivery Coverage & Rate Card
When configuring your delivery rate card on Slerp, it's important to note that the rates are determined by the distance between the collection point and the customer's address. Prestige advises us that the maximum distance from a central London location to the furthest London postcodes is typically 10 miles.
However, it's crucial to be aware that Prestige charges are based on postcodes rather than driving distance, which may result in a 10-mile journey in one or multiple directions exceeding the London postcodes area. In such cases, a charge of £20 + VAT, which goes beyond the London to M25 rate, may apply.
To ensure an accurate rate card setup, we strongly recommend referring to the London postcode map provided below. This will help you align your rates effectively and provide transparent and fair pricing to your customers. If you have any questions or require assistance, feel free to reach your Account Manager or Slerp Support team and the relevant team will reach out to you.
FAQ:
Q: How can we make payment to Prestige?
A: You can make payment to Prestige via Direct Debit or Card payments per trip. Either is fine but if volumes are large then they would recommend the DD. You can set this up when you set up an account with Prestige
Q: Will the end customer get any notification?
A: Prestige will deliver within the 4- or 5-hour window that you set (4 for London postcodes only and 5 for M25). You may track the couriers if you wish – Prestige can provide more information on courier tracking if you need it.
Q: Who should I contact when there are delivery-related issues e.g. customers asking where their parcels are, missing delivery, late delivery, etc.?
A: Anyone at Prestige can help as they have a dedicated control team and customer service. Just call 02073842300 anytime.
Q: What is the compensation process for damaged parcels / missing parcels / unacceptably late parcels?
A: Prestige doesn’t have a structure in place because it rarely occurs. They operate a common sense approach to any damages/loss and always try and appease their clients with complimentary deliveries where the end consumer isn’t satisfied. Sadly, glass isn’t insurable but their guys are very careful.
Q: Does Prestige offer refrigerated van service?
A: No. As it is a same-day pick-up and drop-off service, you can put in a gel ice pack to keep the food chilled if needed.