set a minimum order value separately for:
- Same-day delivery.
- Same-day pickup.
- Pre-order delivery.
- Pre-order pickup.
This gives you control over each order type. For example, you may want a minimum value for delivery but not for pickup, or a different minimum for pre-orders.
How it works for customers
If a customer’s basket is below the minimum order value, the selected fulfilment option will not be available until the basket reaches the required amount.
The customer can add more products to meet the minimum. The minimum order value does not change the price of the products in the basket; it controls whether the selected fulfilment option can be used.
Set a minimum order value for same-day orders
- Log in to the Slerp Controls Dashboard.
- Select Locations.
- Select the store you want to update.
- Select Settings.
- Open the Same Day Orders tab.
- Choose Delivery, Pickup, or both.
- Scroll down to Minimum Order Value.
- Enter the minimum basket value.
- Select Save.
If you set the value for delivery only, the minimum will not automatically apply to pickup orders. Update each fulfilment option that needs a minimum.
Set a minimum order value for pre-orders
- Open the relevant location in the Controls Dashboard.
- Select Settings.
- Open the Pre Orders tab.
- Choose Delivery, Pickup, or both.
- Scroll down to Minimum Order Value.
- Enter the minimum basket value.
- Select Save.
Same-day and pre-order settings are separate, so saving a minimum for same-day orders does not automatically set one for pre-orders.
Before setting a minimum, consider:
- Your typical basket value.
- Your preparation and packaging costs.
- Your delivery costs, if the minimum is for delivery.
- Whether the minimum is appropriate for pickup as well as delivery.
- Whether the value is likely to discourage customers from ordering.
If you have only recently launched online ordering, it may be useful to review your order data before setting a high minimum. A value that is too high can reduce the number of customers who can complete an order.
For catering or larger orders, you may choose a higher minimum that reflects the additional preparation, packaging, and vehicle requirements. Make sure the minimum is explained clearly in your ordering experience and matches what your team can fulfil reliably.
Common checks if the minimum is not working as expected
- Confirm you are editing the correct location.
- Check whether the customer is ordering same-day or pre-order.
- Check whether the customer selected delivery or pickup.
- Confirm the minimum was saved in the correct tab.
- Check that you have not set different values for delivery and pickup by mistake.