---
title: 👀 My menu products are not showing to my customers
description: If you’ve just created or updated products and they’re not visible on your online store, it usually means they are not yet enabled in your store inventory.
---

[Skip to content](https://support.slerp.com/knowledge/my-menu-products-are-not-showing-to-my-customers#main-content)

English

Show submenu for translations

![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to www.slerp.com

 Go to www.slerp.com

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en)
2. [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en)

# 👀 My menu products are not showing to my customers

## If you’ve just created or updated products and they’re not visible on your online store, it usually means they are not yet enabled in your store inventory.

### Step 1 – Open your store inventory

1. Log in to your [**Slerp Controls Dashboard**](https://controls.slerp.com/).
2. Go to the **Locations** tab.
3. Click on the **store** you want to check.
4. Open the **Inventory** tab.
5. Click **Edit inventory**.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jul-10-2026-09-39-52-4124-AM.png?width=1182&height=719&name=image-png-Jul-10-2026-09-39-52-4124-AM.png)

### Step 2 – Make products visible to customers

In the inventory view you’ll see a list of all products linked to this store.

1. Find the product that isn’t showing online.
2. Tick the checkbox (or toggle) next to the product to enable it.
3. Scroll to the top or bottom of the page and click **Save changes**.

Once saved, the product will appear to customers for the relevant order types (same‑day or pre‑order – see notes below).

*![](https://support.slerp.com/hs-fs/hubfs/image-png-Jan-31-2025-11-52-43-1896-AM.png?width=670&height=583&name=image-png-Jan-31-2025-11-52-43-1896-AM.png)*

### Important notes about inventories

- **Same‑day vs Pre‑order are separate**  
  Your **same‑day inventory** and **pre‑order inventory** are managed independently. 
    - Turning a product on for same‑day **does not** automatically turn it on for pre‑orders.
    - If you want the product available for both, repeat the steps in the relevant inventory.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jul-10-2026-09-40-59-7637-AM.png?width=1182&height=719&name=image-png-Jul-10-2026-09-40-59-7637-AM.png)

- **“Add product to all inventories” option**  
  When creating a new product, you may see an option like **Add product to all inventories**. 
    - Selecting this will add the product to **all store locations** and to **both same‑day and pre‑order inventories**.
    - This is useful if most locations share the same menu.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jul-10-2026-09-43-19-3354-AM.png?width=1109&height=616&name=image-png-Jul-10-2026-09-43-19-3354-AM.png)

- **Stock status and snoozing**  
  If a product is enabled but still not visible: 
    - Check that it is **in stock** and not marked as **sold out** or **snoozed** for the day.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jul-10-2026-09-46-14-1953-AM.png?width=1082&height=603&name=image-png-Jul-10-2026-09-46-14-1953-AM.png)

 

For more detail on stock management, see:

[**Understanding Inventories**](https://support.slerp.com/knowledge/understanding-inventories?hsLang=en)

### If products are still not showing

If you’ve enabled the product and confirmed stock status but it’s still missing:

1. Double‑check you are editing the **correct store/location**.
2. Confirm you are looking at the right **order type** (same‑day vs pre‑order).
3. Refresh your browser or test in a private/incognito window.
4. If the product still doesn’t display, contact Slerp Support with: 
     - Store name
     - Product name(s)
     - Whether this is for **same‑day**, **pre‑order**, or both.

- [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content)

    - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights)
    - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab)
    - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab)
    - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab)
    - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab)
    - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty)
    - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab)
    - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab)
    - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve)
    - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab)
- [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en)
- [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en)
- [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content)

    - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app)
    - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices)
- [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content)

    - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery)
    - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery)
- [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en)
- [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content)

    - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq)
    - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting)
    - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts)
    - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution)
- [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content)

    - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager)
    - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect)
    - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed)
    - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm)
    - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos)
    - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper)
    - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday)
    - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks)
- [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en)
- [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en)

[![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com)

[Contact Us](https://www.slerp.com/contact-us/)

Copyright © 2025, Slerp