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🍻 Table Ordering: Customer Experience

This guide explains the journey your on‑premise guests follow when using your Table Ordering (Order at Table) storefront. Use it to brief your team or to adapt into your own staff training.

Step 1 – Guest scans the QR code

  • The guest uses their phone camera to scan the QR code at their table or counter.
  • This automatically opens a browser window to your Table Ordering storefront.
  • No separate QR app is usually needed – QR scanning is supported natively on modern smartphones.

Operational tip for you:
Ensure QR codes are:

  • Clearly visible and easy to scan from a seated position
  • Placed on the correct tables or zones, matching your set‑up in Controls

⚠️ To ensure the continued functionality of your printed QR codes, we recommend refraining from renaming your location. Changing the location name will result in a new QR code being generated, which will render all existing printed QR codes inactive.

Step 2 – Guest selects their table

  • Once the storefront loads, the guest is prompted to select their table number (or relevant identifier).
  • This number is what will show on your Slerp app/tablet instead of the guest’s name.

Operational tip for you:
Make sure table numbers or identifiers are:

  • Clearly marked on each table.
  • Consistent with what you have configured in Controls for Table Ordering.

Step 3 – Guest browses and builds their order

  • Guests browse your live menu, including:
    • Categories (e.g. Drinks, Starters, Mains, Desserts).
    • Modifiers and options.
    • Any allergen or dietary information you have configured.
  • They then add items to their basket.

Service recommendation:

  • For food: Consider encouraging guests to order as a table to support the kitchen with batching and ticket management.
  • For drinks or nibbles: Individual ordering can work well, allowing guests to top up as needed.

Step 4 – Guest reviews cart and pays

  • Once they’re ready, the guest goes to the cart to:

    • Review items and quantities.
    • Add any additional notes (where enabled).
    • Confirm the table number.

  • The guest then checks out and pays using your configured payment options.

After payment:

  • The order appears on your Slerp app/tablet as an ASAP Pickup order labelled with the table number.
  • Your team prepares the order and runs it to the correct table using that identifier.