The Order Status Log in Controls gives you a clear, time-stamped history of what happened to an order and who performed each action. This makes it much easier to investigate issues, reduce confusion, and avoid back-and-forth when something goes wrong with an order.
Previously, this information was often difficult or impossible to determine. Now, you can review the full order timeline directly in Controls instead of relying on manual checks or guesswork.
What the Order Status Log records
For each order, we currently log the following events:
- Order placed – when the order is first created.
- Order accepted or rejected – including who accepted or rejected the order.
- Order fulfilled – when the order is marked as fulfilled.
- Refunds issued – when a refund is processed.
- Order status emails sent – when status update emails are sent to the customer.
Where possible, we also record who performed each action.
For example:
- Whether the order was accepted by your team, integration (e.g. Deliverect), or Slerp System.
- Whether the order was fulfilled by the your team, integration (e.g. Deliverect), or the courier (Uber).
This helps you quickly understand responsibility and next steps when reviewing an order.
How to view the Order Status Log in Controls
- Log in to Controls.
- Go to orders tab and select/expand the order you want to review.
- Go to the Order Status Log tab.
- Review the list of events, including timestamps and who performed each action.
💡Tip: Use this view when investigating customer complaints, delivery issues, or refund queries, so you can see exactly what happened and when.