--- title: 📔 Order Status Log in Controls description: This article explains the new Order Status Log in Controls, which shows a clear, time-stamped history of key order events (placement, acceptance/rejection, fulfilment, refunds, and status emails) and who performed them. --- [Skip to content](https://support.slerp.com/knowledge/order-status-log-controls#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en) 3. [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) # 📔 Order Status Log in Controls ## This article explains the new Order Status Log in Controls, which shows a clear, time-stamped history of key order events (placement, acceptance/rejection, fulfilment, refunds, and status emails) and who performed them. The Order Status Log in Controls gives you a clear, time-stamped history of what happened to an order and who performed each action. This makes it much easier to investigate issues, reduce confusion, and avoid back-and-forth when something goes wrong with an order.  Previously, this information was often difficult or impossible to determine. Now, you can review the full order timeline directly in Controls instead of relying on manual checks or guesswork. #### What the Order Status Log records For each order, we currently log the following events: - **Order placed** – when the order is first created. - **Order accepted or rejected** – including who accepted or rejected the order. - **Order fulfilled** – when the order is marked as fulfilled. - **Refunds issued** – when a refund is processed. - **Order status emails sent** – when status update emails are sent to the customer. Where possible, we also record **who** performed each action. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Feb-02-2026-10-33-32-8490-AM.png?width=914&height=580&name=image-png-Feb-02-2026-10-33-32-8490-AM.png) For example: - Whether the order was **accepted** by your team, integration (e.g. Deliverect), or Slerp System. - Whether the order was **fulfilled** by the your team, integration (e.g. Deliverect), or the courier (Uber). This helps you quickly understand responsibility and next steps when reviewing an order. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Feb-02-2026-10-35-00-9687-AM.png?width=908&height=575&name=image-png-Feb-02-2026-10-35-00-9687-AM.png) #### How to view the Order Status Log in Controls 1. Log in to **Controls**. 2. Go to orders tab and select/expand the **order** you want to review. 3. Go to the **Order Status Log** tab. 4. Review the list of events, including timestamps and who performed each action. 💡Tip: Use this view when investigating customer complaints, delivery issues, or refund queries, so you can see exactly what happened and when. - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp