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⌛ Loyalty Rewards Expiration

Control how long rewards stay valid so offers stay fresh and match your business rules.

What reward expiration is

Reward expiration lets you set how long a reward stays valid once a customer has earned it.

For example, you might say: “Free coffee rewards expire 3 months after they’re earned.”

This can help:

  • Encourage customers to come back sooner. 
  • Prevent very old rewards from being redeemed years later.

How to set reward expiration

  1. Log into Controls.
  2. From the side menu, go to Loyalty.
  3. Choose the loyalty card you want to edit.
  4. Open Reward Details.
  5. Turn on Reward expiration enabled.
  6. Enter the number of months the reward should stay valid.
  7. Save your changes.

From now on, new rewards on this card will expire after the period you set.

QR code expiration (time‑to‑live / TTL)

To help prevent fraud, each QR code can be given a time‑to‑live (TTL).

  • After this time passes, the QR code stops working and must be refreshed.
  • This reduces the risk of codes being shared or used outside your venue.

When generating the QR, simply choose an expiry time that fits your operations – for example, a few minutes for a staff‑only “Redeem Reward” screen, or longer for printed “Collect Points” posters that you refresh regularly.