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Reconciliation Reports and Payouts to my bank 

Where to view your payouts, and see the breakdown of what it consists of.

Payouts occur each week on a Monday (sometimes Tuesday, pending Bank Holidays).

To view historical payouts to your nominated bank account, you can access this within your Controls Dashboard. Please note you need to be an Admin.

Login in to Controls > Settings > Accounts & Billing > Payouts

Here's a quick link to the section in Controls. 

What period does my payout relate to?

Weekly Payouts have a 7 day delay. This means that you will receive funds for orders with at least a 7 day delay after the transaction has occurred.

For example:

  • Transaction made on Monday 12th February - will be paid on Monday 19th
  • Transaction made on Tuesday 13th February - will be paid on Monday 26th

Please note that there are edge cases where some of the transactions from Tuesday 13th to be included in the payouts on Monday 19th. This is due to the timing of the order and Stripe processing the payout.

The below image helps explain the timing of payouts.

Where can I download a breakdown of the orders related to a Payout?

Login in to Controls > Orders > Click on Generate Report > Choose Payout Reconciliation

Here's a quick link to the section in Controls.

Choose the exact date of the payout you are looking for. The start date and the end date should be the same date, and exactly the same as the Payout date as noted in the payout date above.

Click Export and an .xlsx file will be generated.

Within the file, the sum of column P will equate to the Payout total.

You will also notice each row has an Order ID. If you wish to see a further breakdown, you can download the Statements or Order Summary reports, using the Order ID as the unique reference to join reports.