---
title: "Slerp Financial Guide: Payouts, Fees, Invoices & VAT Receipts"
description: complete financial guide for Slerp partners covering payouts, fees, invoices, VAT receipts, reconciliation, additional charges, and reporting. Learn where to find each item in Controls and how to manage your financial operations with confidence.
---

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# Slerp Financial Guide: Payouts, Fees, Invoices & VAT Receipts

## Your step-by-step guide to understanding payments, deductions, and financial reporting.

### **![order-processing-flowchart](https://support.slerp.com/hs-fs/hubfs/order-processing-flowchart.png?width=670&height=377&name=order-processing-flowchart.png)**

### **① Payouts**

*How and when you receive your order revenue.*

#### **Payout Schedule**

- Payouts are sent **once a week on Mondays** to your bank account.
- Depending on your bank, funds typically arrive **within 1–3 business days.**

#### **Settlement Window (Important)**

To be included in a Monday payout:

- An order must have been **fully settled for at least 7 days** before the payout date.
- Orders that settle **less than 7 days** before Monday will roll over into the next week's payout.

This 7-day settlement period allows Stripe to complete **payment processing and risk checks** before releasing funds.

 

#### **How to View Your Payouts**

**Controls → Settings → Accounts & Billing → Payouts**

#### **How to Reconcile Payouts**

To understand which orders are included and how fees were deducted, refer to our reconciliation guides:  
**Help Centre:** [*Reconciliation Reports and Payouts to my bank*](https://support.slerp.com/knowledge/reconciling-payouts?hsLang=en)

#### **What’s Automatically Deducted From Payouts**

Each payout already includes deductions for:

- Commission (incl. VAT)
- Slerp delivery fees (incl. VAT)
- Payment fee (0% VAT)

The net amount is transferred to your bank account

#### **Order-Level Fee Breakdown**

To see fees for a specific order:  
**Controls → Orders → Generate Report → [Statement Report](https://support.slerp.com/knowledge/statements?hsLang=en)**

 

#### **Negative or Failed Payouts**

- If fees exceed order income, payouts may appear **negative**.
- If the balance is insufficient: 
    - The negative payout will **not** be collected
    - The amount will **roll forward** and be deducted from the next payout
- If still insufficient, you may be asked to **top up** your balance
- If a payout fails due to bank issues, Stripe will automatically retry

#### **Useful Help Centre Links:**

- [Reconciliation Reports and Payouts to my bank](https://support.slerp.com/knowledge/reconciling-payouts?hsLang=en)
- [Creating a Detailed Reconciliation Report](https://support.slerp.com/knowledge/creating-a-detailed-reconciliation-report?hsLang=en)
- [Why is my Stripe Payout negative?](https://support.slerp.com/knowledge/why-is-my-stripe-payout-negative?hsLang=en)
- [Statements](https://support.slerp.com/knowledge/statements?hsLang=en)

---

### **② Invoices & Credit Notes**

*Your monthly platform fees, CRM charges, SMS credits and adjustments.*

#### **Where to Find Your Invoices**

**Controls → Settings → Accounts & Billing → Invoices**

Invoices include:

- Monthly platform fee
- CRM subscription fees
- Usage-based purchases (e.g., SMS credits)
- Any ad-hoc items such as additional couriers

#### **Credit Notes**

**Controls → Settings → Accounts & Billing → Credit Notes**

Credit notes are issued for:

- Refunds
- Manual adjustments
- Manual payments made by partners

Credit notes automatically apply to future invoices.

#### **Useful Help Centre Links:**

<https://support.slerp.com/knowledge/where-to-download-invoice-copies-credit-notes?hsLang=en>

- *[Where to download invoice copies & credit notes](https://support.slerp.com/knowledge/where-to-download-invoice-copies-credit-notes?hsLang=en)*<https://support.slerp.com/knowledge/where-to-download-invoice-copies-credit-notes?hsLang=en><https://support.slerp.com/knowledge/where-to-download-invoice-copies-credit-notes?hsLang=en>

---

### **③ VAT Receipts**

*Documentation for VAT claims related to order-associated fees.*

#### **Where to Find VAT Receipts**

**Controls → Settings → Accounts & Billing → Receipts**

Each VAT receipt shows the VAT applied to order-associated fees such as:

 Commission (Taxable)  
Slerp Courier Partner Delivery (Taxable)  
Payment Fees (Non-Taxable)

A VAT receipt is for documentation only — **there is no balance to pay**.

#### **Useful Help Centre Links:**

- [Downloading your VAT receipt](https://support.slerp.com/knowledge/downloading-a-report-for-vat-claims?hsLang=en)

---

### **④ Additional Charges**

*Extra fees outside the standard order fees.*

#### **Where to Find the Additional Charge Report**

**Controls → Orders → Generate Report → Additional Charges**

This report details any extra charges added beyond standard order fees, such as:

 Adjustments  
Manual courier charges  
Exceptional delivery fees

#### **Useful Help Centre Links:**

- [Additional Charges Report](https://support.slerp.com/knowledge/finance-enquiries/additional-charges-report?hsLang=en)

---

### **⑤ Support**

If you need help with payouts, invoices, fees, or reconciliation, please contact:  
📧 **support@slerp.com**

For fastest resolution, please kindly include:

 Your Business & Store name  
Your payout ID or invoice number (if applicable)  
A brief description of the issue

 

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