Cancelling a Courier

You can cancel a courier before a driver is assigned via the Controls Dashboard or the App Dashboard.

Cancel the courier through Controls without cancelling the order, provided that a driver has not yet been assigned.

Once a driver has been assigned, the “Cancel Delivery” button will be disabled.

If cancellation is still required at that point, please contact Slerp Support via Live Chat. Please note that penalty charges may apply depending on the delivery status and courier terms.

If the driver has already collected the order from the pickup location and is en route to the customer, the delivery can no longer be cancelled.

Steps to Cancel via Controls:

Log in to your Slerp Controls dashboard.
In the left navigation bar, click Orders.
Use the search bar to find the order you'd like to cancel.
Click the relevant order number to open the order details.
Go to the Delivery tab and click Cancel Delivery.
Confirm cancellation by clicking Yes.

You should see a confirmation once the courier is successfully cancelled.

Cancelling via App Dashboard

Courier cancellation through the Slerp App is only possible by fully refunding the order.

If a driver has not yet been assigned, the system will automatically cancel the courier booking when you issue a full refund.

For more information, see this article: Processing a Refund