---
title: 🚫 Cancelling a Courier
description: You can cancel a courier before a driver is assigned via the Controls Dashboard or Slerp App.
---

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# 🚫 Cancelling a Courier

## You can cancel a courier before a driver is assigned via the Controls Dashboard or Slerp App.

### When to cancel a courier

You may need to cancel when: 

- A customer cancels the order.
- You cannot fulfil the order in time (e.g. stock or production issues).
- You need to change the fulfilment date/time significantly.
- You booked the wrong vehicle or delivery option.

Always check your courier partner’s **cancellation policy** — fees may apply, especially close to pickup time.

### Step‑by‑step: Cancel a courier in Slerp Controls

1. Log into your [**Controls** **Dashboard**](https://controls.slerp.com/).
2. Go to **Orders** tab in the left‑hand menu.
3. Open the order you want to change.
4. Click the **Delivery** tab at the top of the order view.
5. In the **Delivery info** section, scroll down to the courier job details.
6. Click **Cancel delivery** (or the equivalent cancel button shown for that courier).
7. Confirm the cancellation when prompted.

![](https://support.slerp.com/hs-fs/hubfs/image%20(31)-png-1.png?width=670&height=276&name=image%20(31)-png-1.png)

If you need a guide to book another driver, see:

**[🏍️ How to Book an Additional Driver](https://support.slerp.com/knowledge/how-to-book-an-additional-driver?hsLang=en)**

### ⚠️ Important notes

- **Timing matters:** The closer it is to pickup, the more likely that cancellation fees apply or that cancellation may be blocked by the courier.
- **Customer communication:**  
  If an order is delayed or rescheduled, make sure your team informs the customer of the new delivery time or any refund being processed.
- **Multiple attempts:**  
  Avoid repeatedly cancelling and re‑booking — this can confuse customers and may increase costs.

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