🚫 Cancelling a Courier

When to cancel a courier

You may need to cancel when: 

• A customer cancels the order.
• You cannot fulfil the order in time (e.g. stock or production issues).
• You need to change the fulfilment date/time significantly.
• You booked the wrong vehicle or delivery option.

Always check your courier partner’s cancellation policy — fees may apply, especially close to pickup time.

Step‑by‑step: Cancel a courier in Slerp Controls

1. Log into your Controls Dashboard.
2. Go to Orders tab in the left‑hand menu.
3. Open the order you want to change.
4. Click the Delivery tab at the top of the order view.
5. In the Delivery info section, scroll down to the courier job details.
6. Click Cancel delivery (or the equivalent cancel button shown for that courier).
7. Confirm the cancellation when prompted.

⚠️ Important notes

• Timing matters: The closer it is to pickup, the more likely that cancellation fees apply or that cancellation may be blocked by the courier.
• Customer communication:
  If an order is delayed or rescheduled, make sure your team informs the customer of the new delivery time or any refund being processed.
• Multiple attempts:
  Avoid repeatedly cancelling and re‑booking — this can confuse customers and may increase costs.