--- title: ⬇️ Composer - Importing Orders description:  This article explains how to import orders from your Slerp Controls account into Composer. --- [Skip to content](https://support.slerp.com/knowledge/composer-importing-orders#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en) 3. [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) # ⬇️ Composer - Importing Orders ## This article explains how to import orders from your Slerp Controls account into Composer. Imported orders can then be used for:  - Production planning - Packing and logistics - Generating and sending invoices (e.g. for credit orders) #### **1. Before you start** You’ll need: - Access to your [**Slerp Controls**](https://controls.slerp.com/) dashboard - Composer enabled on your account - At least one order placed via your Slerp online store or created in Controls If you are using 100% basket discounts and credit orders, see: [**Managing credit orders with discounts and invoicing**](https://support.slerp.com/knowledge/managing-credit-orders?hsLang=en)for how importing fits into that workflow. #### **2. Accessing Composer** 1. Log in to your [**Controls**](https://controls.slerp.com/)dashboard. 2. In the left-hand navigation, click the **Composer** icon. 3. A new tab or window will open showing your Composer dashboard. From here, you’ll use the **Production** area to find and import orders. #### **3. Understanding the import flow** Orders are imported into Composer from the **Production** tab: 1. Select the **store(s)** you want to include. 2. Choose the **date or date range** of orders. 3. Open the **Import** tab to see eligible Slerp orders. 4. Filter by **order status** (e.g. Accepted, Pending). 5. Use **Import** or **Import All** to pull orders into Composer. Once imported, orders appear under the **Orders** tab, where you can: - Review and manage them for production, or - Generate invoices (e.g. for invoice-based credit orders). #### **4. Step-by-step: Importing orders into Composer** **Select Stores** 1. In Composer, go to the **Production** tab. 2. Click **Select Stores** (or your store selector control). 3. Tick the store(s) whose orders you want to import. - If a store is removed from this selection, its orders will not be shown in the Import view. - Re-add any stores if you notice orders “missing” from the list. Confirm your selection before moving on. **Choose the date or date range** In the Production view: 1. Use the **date picker** to select: - A single day, or - A **start and end date** if you want to import orders for multiple days (for example, a weekend or an entire week). Composer will then show orders for the selected store(s) and date range. **Open the Import tab and filter by status** 1. Click the **Import** tab within the Production area. 2. Check the **Status** filters: - Make sure you have selected the statuses you want to import, such as: - **Accepted** - **Pending** - (Any other relevant statuses you use operationally) If an order isn’t appearing, it’s often because: - The store isn’t selected, - The fulfilment date isn’t in your chosen date range, or - The order’s status isn’t included in your status filters. Adjust these and refresh if needed. **Import single orders or multiple orders** The Import tab lists all Slerp orders matching your: - Store selection - Date range - Status filters You now have two options: #### **Import a single order** - Find the specific order in the list (you may use search if available). - Click **Import** next to that order. This is useful if you want to import one order at a time (for example, to test or to handle a specific corporate order). #### **Import all visible orders** - Click **Import All** to import all orders currently listed for the selected date range, stores and statuses. This is useful for daily or batch processing (e.g. at the start of the production day). #### **5. What happens after importing?** Once an order is successfully imported: - It appears in the **Orders** tab in Composer. - You can use it for: - Production planning and packing - Exporting to third-party logistics (3PL) if configured - Generating and sending invoices to customers (e.g. for credit orders) ### Reviewing imported orders 1. Go to the **Orders** tab in Composer. 2. Find the relevant order (e.g. by order number, customer name, or date). 3. Click the order number to view full details. From here you can: - Review products, quantities and fulfilment details. - Make limited adjustments where supported (for example, some quantity or line changes if your configuration allows). **Note**: Some fields on Slerp-imported orders are **locked** and cannot be edited in Composer (for example, certain customer or billing details). If you need changes outside what’s editable here, handle them via your normal Slerp/finance process. #### **6. Using imported orders for invoicing (optional)** If you’re using Composer for invoicing (for example, for **credit orders**): 1. Open the order in the **Orders** tab. 2. Check all details are correct (as far as they can be edited). 3. Click **Generate Invoice** (or the equivalent invoicing action in your UI). 4. Composer will: - Create an invoice using: - Your invoice settings (business details, numbering), and - The **Default Customer** payment terms. - Use pricing from the **original order in Slerp**, ignoring any 100% basket discount applied at checkout. - Offer to email the invoice to the customer and to your accounts team (depending on settings). #### **7. Troubleshooting and tips** **Orders not appearing in Import tab** - Check: - **Stores** – correct store(s) selected. - **Date range** – matches the fulfilment date of the orders. - **Statuses** – the order’s current status is ticked. **An order appears in Controls but not in Composer even after checking filters** - Confirm the order: - Belongs to the **Slerp account** linked to this Composer instance. - Is within the supported statuses for import (if there are any statuses Composer does not accept, follow internal guidance). **Accidentally imported the wrong orders** - You can ignore unwanted orders in the Orders view if they were imported by mistake. - If you need them removed or corrected, follow your internal operational process (e.g. mark cancelled, note as test, or liaise with Support if removal is strictly required). **Batch vs single import** - **Single-order import** is safest when testing or handling a one-off corporate order. - **Import All** is efficient for daily production runs; 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