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🖨️ Connect Star Printers

Use this guide to connect a compatible Star printer to the Slerp Partner App using Bluetooth, WiFi, or Ethernet.

1. Supported Star printers

The latest setup has been tested with the following Star printer models:

  • Star MC-Print3 MCP31LB Bluetooth Thermal
  • Star TSP100 (TSP143IIIBI) Bluetooth Thermal

Star printers have also been tested for WiFi and Ethernet setup.

 âš ď¸Ź Note: Other Star models may still work, but we recommend using a tested model where possible. 

2. Before You Start

Before connecting your printer, please check the following:

  • your Slerp Partner App is updated to the latest available version
  • your printer is powered on
  • paper is loaded correctly
  • your tablet or device has a stable connection
  • your printer’s Bluetooth, WiFi, or Ethernet option is enabled, depending on how you want to connect

🔄 AUTO CONNECT: Once paired correctly, Star printers will reconnect automatically whenever both the tablet and printer are on and in range.

3.  Where to find printer setup

In the Slerp Partner App:

  1. Open the app and log in.
  2. Go to Settings.
  3. Tap Devices.
  4. The app will show your current Primary device and begin scanning for available devices.

The Primary device is the printer the app will try to print to first. It is based on your last successful print, or the device you choose from the list.

4.  Connect a Star printer by Bluetooth

Use this option if your Star printer connects wirelessly by Bluetooth.

  1. Turn on the printer.
  2. Make sure Bluetooth is enabled on the printer.
  3. On your tablet or phone, open the device’s Bluetooth settings and confirm Bluetooth is turned on.
  4. If your Star printer has a pairing button or pairing mode, enable it.
  5. Open the Slerp Partner App → Settings → Devices.
  6. Wait while the app scans for Bluetooth devices.
  7. When your printer appears in Devices found, tap Set as Primary.
  8. Wait for the connection status to update.
  9. Once connected, print a test order to confirm everything is working.

If your Bluetooth printer does not appear

Please check that:

  • the printer is switched on
  • the printer is in pairing mode if required
  • Bluetooth is enabled on the device you are using
  • the printer is not already connected to another tablet or phone
  • you are standing close enough to the printer for Bluetooth to detect it

If needed, tap Retry Connection or remove the printer and scan again.

5.  Connect a Star printer by WiFi

Use this option if your Star printer is set up to connect over your local wireless network.

  1. Turn on the printer.
  2. Make sure the printer’s WiFi function is enabled.
  3. Confirm the printer is connected to the same network used for your setup, where required by the printer model.
  4. Open the Slerp Partner App → Settings → Devices.
  5. Wait for the app to scan for available devices.
  6. When your printer appears, tap Set as Primary.
  7. Print a test order to confirm the connection is working.

Important for WiFi setup

The app shows available devices in the Devices screen. Your printer should appear once its WiFi option is enabled and the printer is discoverable on the network. If it does not appear, check the printer’s own WiFi settings and confirm network setup has been completed on the printer.

6.  Connect a Star printer by Ethernet

Use this option if your Star printer is connected by network cable.

  1. Turn on the printer.
  2. Connect the printer to power.
  3. Connect the Ethernet cable securely to the printer and network point or router.
  4. Make sure the printer’s Ethernet or LAN connection is enabled if your printer model has a setting for this.
  5. Open the Slerp Partner App → Settings → Devices.
  6. Wait for the app to scan for available devices.
  7. When your printer appears, tap Set as Primary.
  8. Print a test order to confirm the connection is working.

Important for Ethernet setup

The app does not show a separate Ethernet button. Your printer should appear in the Devices list once the wired connection is active and the printer is discoverable. If it does not appear, check the cable, network connection, and the printer’s own network settings.

How to change or remove your primary printer

If the wrong printer is selected, or you want to switch devices:

  1. Go to Settings → Devices.
  2. Under Primary device, find the current printer.
  3. Tap Remove as Primary.
  4. Wait for the app to scan again.
  5. In Devices found, tap Set as Primary on the printer you want to use.

Test the printer

After setup:

  1. Open an existing accepted order in the Partner App.
  2. Tap Print.
  3. Confirm the printer responds and prints clearly.
  4. If needed, place a small test order and check it prints as expected.

Important

  • On iOS, the update is available now.
  • On Android, the update is rolling out in stages over the coming days.

Need more help?

If your printer still does not appear or will not print after setup, check your app version, restart the printer and device, and try again. If the issue continues, contact Slerp Support with your printer model, device type, and connection method.