Step 1 – Open your location
- Log in to Controls Dashboard.
- Click Locations in the left‑hand menu.
- Click the location name you want to edit.
- Click the Settings button in the top‑right corner.
You can set a custom delivery area for both:
- Same‑day orders
- Pre‑orders
You’ll need an Admin or Manager login to do this.
Step 2 – Choose Same‑day or Pre‑order delivery
At the top of the page:
- Click either:
- Same‑day orders → then Delivery, or
- Pre‑orders → then Delivery
- Make sure Delivery is enabled for that order type.
Step 3 – Draw or adjust your area on the map
- Scroll down to the Delivery zone section.
- You will see a map with a shape (polygon) around your location.
- You can now use the points on the shape to create your exact delivery zone:
- Move a point: click and drag it to a new position.
- Add more points (if available): click on a line to add another point, then drag it.
- Shape the area so it matches exactly where you’re happy to deliver.
đź’ˇ Tips:
- Zoom in for better precision when adjusting streets or boundaries.
- Cut out specific areas you don’t want to deliver to (for example, across a river or certain neighbourhoods).
Step 5 – Save your changes
When you’re happy with the area:
- Click Save at the bottom of the page.
Your customers will now only be able to place delivery orders if their address falls inside this custom area.
Why use a custom delivery area?
- Much more control than a simple radius.
- Lets you exclude hard‑to‑reach or problem areas.
- Helps manage driver time and keep delivery promises realistic.
đź’ˇ Tip:
You can also combine this with a Busy delivery zone that automatically shrinks your area when your store is busy. For more details, see: