Delivery Costs

FAQS

Understanding Delivery Pricing with Slerp

What are the delivery fees and who pays for them?

How can I download a report of the all delivery charges? 

How can I update the delivery pricing in my Slerp account?

How does the delivery pricing work if I use my own drivers? 

Understanding Delivery Pricing with Slerp

Slerp integrates with various last-mile couriers, ensuring relevant orders are automatically assigned to a courier, booked, tracked  and monitored. The courier partners charge a fee for undertaking a delivery. These fees are often referred to as ‘Delivery Pricing’ or ‘Delivery Rate Cards’. These charges depend on two main factors:

1. Vehicle Type: The type of vehicle used for delivery, such as a bicycle, moped or van.
2. Distance: The drive-time distance between the pickup and drop-off locations.

What are the delivery fees and who pays for them?

You have two options when it comes to delivery fees:

1. Standard Delivery Pricing 

2. Optimised Delivery Pricing (recommended)

1. Standard Delivery Pricing

If you choose this option, the full delivery fee will be charged to your customer. Slerp partners with a wide range of businesses, therefore you benefit from our buying power, allowing us to offer competitive delivery rates based on vehicle type. 

Please note that the quoted price excludes VAT, which will be added to the rates. If you are VAT registered, the VAT component may be reclaimable from HMRC.

2. Optimised Delivery Pricing to end-customer

This is a subsidised (or discounted), rate of the Standard Delivery Pricing.

It effectively provides a more competitive price to the end-customer to encourage conversion.

We strongly recommend this option for our partners. This is what the vast majority of Partners use.

You will be absorbing a portion of the Standard delivery cost (often referred to as 'delivery subsidisation'). To help minimise the subsidisation cost to you, most partners use Service Fee's as another way to capture revenue. Unlike other platforms, the Service Fee goes to you, not Slerp.

By using Optimised Rate Card alongside a Service Fee, you offer an attractive delivery rate to customers, similar to what they would pay via an online marketplace. This not only reduces cart abandonment rates but also boosts your sales.

How can I download a report of all delivery charges? 

The Delivery Subsidisation is automatically calculated during the transaction process, so you don't have to do anything manually. You can track your delivery charges, including the VAT info, in your Slerp Order Reports by using the Generate Report feature. For more details, please check the info here. 

Once you download the report, check the 'Delivery Subsidisation' column in your export to see the difference between the Standard Delivery Pricing and the Optimised Delivery Pricing.

Note that in some instances, additional delivery charges apply and may be charged after the transaction has occurred. For example, driver waiting time fees may apply, or an additional charges to distance because the driver has had to take an alternative route meaning the distance is longer than expected. These charges will only be passed on once incurred by Slerp with no markup.

How can I update the delivery pricing in my Slerp account?

You can access your delivery pricing settings in your control settings. Here's how:

1.  Go to Locations in the sidebar and select the location of interest.
2.  Select Settings, then either Same day or Pre-orders
3. Click on Delivery and scroll down to Delivery pricing.

We highly recommend using the Optimised Delivery Pricing to increase your sales and reduce cart abandonment. It is set for maximum benefit to you with minimal costs.  

How does the delivery pricing work if I use my own drivers? 

If you select ‘My Own Drivers’ it means you are not using the integrated last-mile Slerp Couriers Partner. There will be no automated booking with any external party and you are responsible for organising deliveries. 

If you are using ‘My own drivers’, you have the additional option of setting a flat fee delivery rate. Simply choose ‘Custom Fee’ and enter the flat delivery cost. We recommend this is kept to under £4 for same-day orders to remain competitive with marketplaces.