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🚚 Addison Lee

How Addison Lee car and van deliveries work on Slerp, including service types, delivery windows, tracking, proof of delivery and fees

Slerp Courier Partner: Addison Lee

Addison Lee is a last‑mile car and van courier integrated with Slerp, primarily used for larger or more fragile orders, and for deliveries in Central London.

Their vehicles can carry up to 700kg, 4′ (1.2m) wide × 5′ 9″ (1.5m) long × 3′ (0.91m) high, and can fit up to around 40 A4 boxes.

What delivery services does Addison Lee offer through Slerp?

Addison Lee support two types of services on Slerp:

  • Priority – faster, more direct service
  • Standard – more flexible, multi‑drop service

Your exact setup (which services you use and when) will be agreed during onboarding and configured by the Slerp team.

How long does delivery take?

Once a job is accepted and assigned by Addison Lee, the expected windows are:

  • Priority: up to 2 hours from acceptance.
  • Standard: up to 5 hours from acceptance.

These are operational windows, not guaranteed service‑level agreements. Traffic, access issues, and other factors can affect actual delivery times.

How does the order flow work with Addison Lee?

  1. Customer places an order on your Slerp store with delivery enabled.
  2. You accept the order in your Slerp dashboard.
  3. Slerp books the delivery with Addison Lee automatically, based on your configured rules.
  4. A driver is assigned to collect from your venue.
  5. The driver collects and delivers the order to the end‑customer.
  6. Proof of delivery (POD) is captured (image + signature) on completion.

How do I track an Addison Lee delivery?

For each eligible delivery:

  • Slerp generates a live tracking link once the order is accepted and sent to the end-customer.
  • You can access this tracking link from the order details in your Slerp dashboard

Other Related Articles:

What Proof of Delivery (PoD) does Addison Lee provide?

Addison Lee provide both:

  • Image POD – a photo taken at the drop‑off location.
  • Signature POD – the recipient signs in the driver app.

Important points:

  • The image and signature POD are not shown on the tracking link.
  • If you need POD for a specific order, please contact Slerp Support with:
    • Slerp order ID
    • Date/time of delivery
    • Delivery address and recipient name (if available)

We will request the POD from Addison Lee and share it with you once received.

Waiting time, grace period and fees

Addison Lee applies:

  • Grace period: a short inclusive waiting time at both pickup and drop‑off (as per your courier terms).
  • Waiting fee: £0.55 per minute after the grace period is exceeded.

Key notes:

  • Waiting time can be charged at pickup and/or drop‑off.
  • Any waiting time fees charged by Addison Lee may be passed on to you.

To avoid waiting charges:

  • Ensure orders are ready by the scheduled pickup time.
  • Make sure the delivery address and access instructions are clear and complete.
  • Ensure the customer is available to receive the order within the expected window.

 

For more details, see: Courier Waiting Fees – Slerp Dispatch

Parking, returns and other surcharges

Depending on the situation, Addison Lee may apply additional charges, for example:

  • Parking fees where pay‑and‑display or similar is required.
  • Return fees if the order has to be returned to your venue (usually charged at the same rate as the original delivery).
  • Additional distance/route charges if the delivery location is changed.

Where these fees are applied by Addison Lee, they may be passed on to you.

Cancellations

  • If a job is cancelled before a driver is allocated, there is typically no cancellation fee.
  • If a driver has already been allocated and is en route, a cancellation fee may apply, up to the full quoted booking charge (excluding extras like waiting or parking).

If you need to cancel or edit a delivery after acceptance, please contact Slerp Support as soon as possible so we can review options with Addison Lee.

The customer wasn’t available – what happens?

If the customer is absent or unreachable:

  1. The driver will attempt to call the customer using the contact details on the job.
  2. If unsuccessful, the driver will contact Slerp.
  3. Slerp will reach out to your venue to ask for instructions:
    • Leave in a safe place, or
    • Return to the venue.

If you are not reachable, the driver will typically attempt to return the order to the pickup location.
Returns are usually charged at the same rate as the original delivery, plus any waiting time incurred.

What if there is an issue with an Addison Lee delivery?

Please contact Slerp Support (not Addison Lee directly) if:

  • The order is significantly delayed or appears stuck in transit.
  • The order is reported as not delivered, missing, or delivered to the wrong address.
  • The order arrives damaged or incomplete.
  • You dispute waiting time, parking or other surcharges.
  • You need the POD image/signature.

Include:

  • Slerp order ID
  • Date/time of the delivery
  • Description of the issue
  • Any photos or evidence from the customer or venue

We will investigate with Addison Lee and confirm the outcome, including any applicable compensation according to the courier’s terms.