--- title: ✖️ How to refund an order on the Slerp app? description: In cases such as 'missing items to prepare the order', orders can be refunded to the customer partially or fully. The procedure to refund an order via the Controls Dashboard can be found in the How to --- [Skip to content](https://support.slerp.com/knowledge/how-to-refund-an-order-on-slerp-app#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en) 3. [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) # ✖️ How to refund an order on the Slerp app? ## This article explains when and how to issue partial or full refunds in the Slerp app, how the refund status and customer notifications work, and when refunds must instead be processed via the Controls Dashboard. In cases where you cannot fulfill an order (e.g. out of stock), you can issue a partial or full refund to the customer. Instructions for refunding via the Controls Dashboard are available in the *[⏪ How to refund an order on the Controls Dashboard?](https://support.slerp.com/knowledge/processing-a-refund?hsLang=en)* article. Here are the steps to refund an order in the Slerp app:  1. Locate and select the order you want to refund.  ![](https://support.slerp.com/hs-fs/hubfs/image-png-Jan-23-2026-01-41-41-2941-PM.png?width=670&height=316&name=image-png-Jan-23-2026-01-41-41-2941-PM.png) 2. Click "Refund Order" or "Cancel Order" ![](https://support.slerp.com/hs-fs/hubfs/image-png-Jan-23-2026-01-43-39-9934-PM.png?width=1330&height=635&name=image-png-Jan-23-2026-01-43-39-9934-PM.png) 3. Enter the refund amount and add the refund reason as a note, then click **Refund**.  ![](https://support.slerp.com/hubfs/image-png-Aug-25-2023-05-59-59-9810-PM.png) 4. A status message will appear confirming the refund. ![](https://support.slerp.com/hubfs/image-png-Aug-25-2023-06-24-42-0211-PM.png) 5. The order status will update to **REFUNDED** under the **Completed** tab. ![](https://support.slerp.com/hs-fs/hubfs/image-png-Jan-23-2026-01-47-05-9697-PM.png?width=1341&height=639&name=image-png-Jan-23-2026-01-47-05-9697-PM.png) 📝 **Please Note**: It may take **5–10 days** for the refund to appear on the customer’s bank statement. Customers will receive an email notification about the refund.  The ***past*** and/or ***future*** orders are not visible in the Slerp app, refunds must be processed via the **[Controls Dashboard](https://controls.slerp.com/)**. For guide, check ***[⏪ How to refund an order on the Controls Dashboard?](https://support.slerp.com/knowledge/processing-a-refund?hsLang=en)*** article. - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp