❔Loyalty FAQs
Quick answers to the most common questions about setting up and running Loyalty.
How does a customer earn points or stamps?
Customers earn loyalty automatically when they place eligible orders, and in‑store when they scan your QR code with the Slerp app.
See this for details:
- Online earning rules – Loyalty Overview
- In‑store QR setup – Collecting Points/Stamps Offline & QR Codes
How many loyalty cards can we have?
There’s no hard limit, but we usually recommend keeping it to 1–2 clear cards so customers don’t get confused.
Can we run “clubcard” or “air‑miles” style tiered schemes?
No. Slerp works best with simple cards where customers collect points or stamps towards a clear reward, rather than complex tiered levels.
See this for details:
- Recommended card types – Loyalty Overview
Can customers collect Points/Stamps and spend it like cash (£)?
No. Rewards are given as vouchers – for a free item, a percentage off, or a fixed £ amount off – not as a cash‑like balance.
See this for details:
- How to set up rewards on a card – Creating a Loyalty Card.
Do loyalty rewards expire?
They can if you want them to. You choose per card whether rewards expire and after how many months.
See this for details:
- How to turn on reward expiry and set the period – Loyalty Rewards Expiration.
Can I set QR codes to refresh or expire automatically?
Yes. When you create a QR code for a loyalty card, you can set a time‑to‑live so it automatically expires after that time and can’t be reused.
See this for details:
- How to generate QR codes and set expiry – Collecting Points/Stamps Offline & QR Codes.
Can I make a loyalty card for few customers only?
Yes. You can make a card exclusive so only selected customers (for example VIPs or staff) can see and use it.
See this for details:
- How to enable exclusive mode and upload a list – Exclusive Functionality on Loyalty Cards.
Can I give a bonus just for downloading the app?
No. Bonuses are linked to a customer account, so they must at least create an account or take another action you choose (like placing a first order).
See this for details:
- How bonuses work and how to set them up – Creating Loyalty Bonuses.