--- title: ❔Loyalty FAQs description: Quick answers to the most common questions about setting up and running Slerp Loyalty. --- [Skip to content](https://support.slerp.com/knowledge/loyalty-faqs#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en) 3. [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) # ❔Loyalty FAQs ## Quick answers to the most common questions about setting up and running Loyalty. ### How does a customer earn points or stamps? Customers earn loyalty automatically when they place eligible orders, and in‑store when they scan your QR code with the Slerp app. **See this for details:** - Online earning rules – [*Loyalty Overview*](https://support.slerp.com/knowledge/loyalty-overview?hsLang=en) - In‑store QR setup – [*Collecting Points/Stamps Offline & QR Codes*](https://support.slerp.com/knowledge/collecting-points/stamps-offline?hsLang=en) ### How many loyalty cards can we have? There’s no hard limit, but we usually recommend keeping it to 1–2 clear cards so customers don’t get confused. ### Can we run “clubcard” or “air‑miles” style tiered schemes? No. Slerp works best with simple cards where customers collect points or stamps towards a clear reward, rather than complex tiered levels. **See this for details:** - Recommended card types – [*Loyalty Overview*](https://support.slerp.com/knowledge/loyalty-overview?hsLang=en) ### Can customers collect Points/Stamps and spend it like cash (£)? No. Rewards are given as vouchers – for a free item, a percentage off, or a fixed £ amount off – not as a cash‑like balance. **See this for details:** - How to set up rewards on a card – [*Creating a Loyalty Card.*](https://support.slerp.com/knowledge/creating-a-loyalty-card?hsLang=en) ### Do loyalty rewards expire? They can if you want them to. You choose per card whether rewards expire and after how many months. **See this for details:** - How to turn on reward expiry and set the period – [*Loyalty Rewards Expiration.*](https://support.slerp.com/knowledge/qr-code-expiration?hsLang=en) ### Can I set QR codes to refresh or expire automatically? Yes. When you create a QR code for a loyalty card, you can set a time‑to‑live so it automatically expires after that time and can’t be reused. **See this for details:** - How to generate QR codes and set expiry – [*Collecting Points/Stamps Offline & QR Codes.*](https://support.slerp.com/knowledge/collecting-points/stamps-offline?hsLang=en) ### Can I make a loyalty card for few customers only? Yes. You can make a card ***exclusive ***so only selected customers (for example VIPs or staff) can see and use it. **See this for details:** - How to enable exclusive mode and upload a list – [*Exclusive Functionality on Loyalty Cards.*](https://support.slerp.com/knowledge/exclusive-loyalty-card?hsLang=en) ### Can I give a bonus just for downloading the app? No. Bonuses are linked to a customer account, so they must at least create an account or take another action you choose (like placing a first order). **See this for details:** - How bonuses work and how to set them up – [*Creating Loyalty Bonuses.*](https://support.slerp.com/knowledge/creating-loyalty-bonuses?hsLang=en) - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp