---
title: 🚚 Setting a delivery zone for Pre-order deliveries
description: Use this guide to set up a dedicated delivery zone for pre‑order deliveries (e.g. whole cakes for tomorrow), which can be different from your same‑day delivery area.
---

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# 🚚 Setting a delivery zone for Pre-order deliveries

## Use this guide to set up a dedicated delivery zone for pre‑order deliveries (e.g. whole cakes for tomorrow), which can be different from your same‑day delivery area.

### What is a pre‑order delivery zone?

Your pre‑order delivery zone defines **where** you’re willing to deliver orders that are **scheduled in advance**, not delivered on the same day.

You might want a **wider** or **different** area for pre‑orders because:

- You can plan routes and vehicles ahead of time.
- Items might be larger/bulkier (e.g. celebration cakes).
- You may only offer pre‑order delivery on specific days.

This pre‑order zone is **separate** from your same‑day delivery zone and your Busy Driving Zone (used only when Activity Mode is set to Busy for same‑day orders).

### Step 1 – Open your location’s delivery settings

1. Log in to your **[Controls Dashboard](https://controls.slerp.com/)**.
2. In the left‑hand menu, click **Locations**.
3. Click the **location name** you want to edit.
4. Click the **Settings** button in the top‑right.

### Step 2 – Go to Pre‑order delivery settings

1. In Settings, go to **Pre‑orders**.
2. Click the **Delivery** section.
3. Make sure **Delivery** is **enabled** for pre‑orders.

You should now see the options to configure the **pre‑order delivery zone**.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jun-12-2026-12-57-34-0325-PM.png?width=1114&height=580&name=image-png-Jun-12-2026-12-57-34-0325-PM.png)

### Step 3 – Configure your pre‑order delivery zone

Depending on your setup, you’ll see:

- A **map** where you can draw or adjust your delivery area, and/or
- A **distance radius** option based on your store’s address.

**To set the zone:**

1. Use the tools on the map to **draw or resize** the area where you’re happy to deliver pre‑order orders.
2. Keep in mind: 
     - Customers **outside** this zone won’t see pre‑order delivery as an option.
     - If you use Slerp courier partners for pre‑orders, make sure the zone stays within the courier’s coverage.
3. Click **Save** once you’re happy with the area.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jun-12-2026-12-58-35-3153-PM.png?width=724&height=814&name=image-png-Jun-12-2026-12-58-35-3153-PM.png)

### Step 4 – Align with your prep times and courier setup

Your pre‑order delivery zone works best when it matches your **operations**:

- **Prep times & slots** 
    - Make sure your **prep times** and **time slots** for pre‑orders give you enough time to prepare and hand the order to the driver.
    - If you also run same‑day delivery, you can use **Activity Mode** and **Busy Driving Zone** (for same‑day only) to shrink your area when you’re busy: 
          - **[🗺️ Setting a Busy Driving Zone](https://support.slerp.com/knowledge/setting-your-busy-driving-zone?hsLang=en)**
          - **[How to use Activity Mode](https://support.slerp.com/knowledge/changing-your-preparation-time?hsLang=en)**
- **Courier coverage** 
    - If you use Slerp courier partners, check their coverage and behaviour for scheduled/pre‑order deliveries: 
          - [**🚘 Delivery with Slerp Courier Partners**](https://support.slerp.com/knowledge/delivery-with-slerp-courier-partners?hsLang=en)

### 💡 Tips and good practices

- Start with a **smaller** zone and **expand** once you’re confident your team and couriers can consistently deliver on time.
- Review the zone after busy periods or seasonal peaks to see if you need to adjust it.
- If you offer **same‑day** and **pre‑order** delivery from the same location, make sure the zones and prep times make sense together, so customers see realistic fulfilment options.

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