🚚 Setting a delivery zone for Pre-order deliveries

What is a pre‑order delivery zone? 

Your pre‑order delivery zone defines where you’re willing to deliver orders that are scheduled in advance, not delivered on the same day.

You might want a wider or different area for pre‑orders because:

• You can plan routes and vehicles ahead of time.
• Items might be larger/bulkier (e.g. celebration cakes).
• You may only offer pre‑order delivery on specific days.

This pre‑order zone is separate from your same‑day delivery zone and your Busy Driving Zone (used only when Activity Mode is set to Busy for same‑day orders).

Step 1 – Open your location’s delivery settings

1. Log in to your Controls Dashboard.
2. In the left‑hand menu, click Locations.
3. Click the location name you want to edit.
4. Click the Settings button in the top‑right.

Step 2 – Go to Pre‑order delivery settings

1. In Settings, go to Pre‑orders.
2. Click the Delivery section.
3. Make sure Delivery is enabled for pre‑orders.

You should now see the options to configure the pre‑order delivery zone.

Step 3 – Configure your pre‑order delivery zone

Depending on your setup, you’ll see:

• A map where you can draw or adjust your delivery area, and/or
• A distance radius option based on your store’s address.

To set the zone:

1. Use the tools on the map to draw or resize the area where you’re happy to deliver pre‑order orders.
2. Keep in mind:
   • Customers outside this zone won’t see pre‑order delivery as an option.
   • If you use Slerp courier partners for pre‑orders, make sure the zone stays within the courier’s coverage.
3. Click Save once you’re happy with the area.

Step 4 – Align with your prep times and courier setup

Your pre‑order delivery zone works best when it matches your operations:

• Prep times & slots
  • Make sure your prep times and time slots for pre‑orders give you enough time to prepare and hand the order to the driver.
  • If you also run same‑day delivery, you can use Activity Mode and Busy Driving Zone (for same‑day only) to shrink your area when you’re busy:
    • 🗺️ Setting a Busy Driving Zone
    • How to use Activity Mode
• Courier coverage
  • If you use Slerp courier partners, check their coverage and behaviour for scheduled/pre‑order deliveries:
    • 🚘 Delivery with Slerp Courier Partners