--- title: Slerp Pay - the payment gateway description: Your Slerp order payments will continue to be processed by Stripe, but we have developed Slerp Pay to help you increase margins and reduce card processing costs.  As of 10 April 2023, Stripe will incr --- [Skip to content](https://support.slerp.com/knowledge/slerp-pay#main-content) English Show submenu for translations ![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=186&height=52&name=SLERP_Primary-Light_RGB-01-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to www.slerp.com Go to www.slerp.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.slerp.com/knowledge?hsLang=en) 2. [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en) 3. [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) # Slerp Pay - the payment gateway ## Slerp Pay (powered by Stripe) ### **What is Slerp Pay?** Your order payments are processed by Slerp Pay (Powered by Stripe).  If you are using Slerp, you must have a Slerp Pay account. You cannot use an existing Stripe account. Thanks to the volume of transactions Slerp provides to Stripe, we have been able to negotiate a preferential transaction rate.  For the majority of cards such as UK Standard Cards, the rate is 1.5% + 20p. ### **To connect to Slerp Pay:** 1. Log into your **Slerp Controls** dashboard via [https://controls.slerp.com/](https://controls.slerp.com/). 2. Go to **Settings**. 3. Click on the **Payment Methods** tab. 4. Click on **Reconnect** under Payment Solution. 5. Enter your Stripe email address and hit **Continue** so you can be redirected to your Stripe account. 6. Verify your Stripe details by hitting **Submit**. --- Connected as Slerp Pay ![](https://support.slerp.com/hubfs/image-png-May-05-2023-11-13-27-8669-AM.png)  ![](https://support.slerp.com/hs-fs/hubfs/image-png-Mar-11-2024-04-24-25-9248-PM.png?width=670&height=209&name=image-png-Mar-11-2024-04-24-25-9248-PM.png) --- ### **FAQs** - #### **How are my funds sent to my bank account?** A payout occurs each time funds are sent to your bank account, which occur weekly. [View here to read about payouts](https://support.slerp.com/knowledge/reconciling-payouts?hsLang=en). **What happens if a customer initiates a payment dispute?** A dispute (also called a chargeback) occurs when a customer (cardholder) disputes the payment with the card company. To process a chargeback, the card issuer creates a formal dispute on the card network, which reverses the payment immediately, taking the money for the payment (and one or more network dispute fees) from Stripe.  Stripe charges the disputed payment amount and a £20 dispute fee. This fee will be collected by Slerp via the registered card in your Slerp account. For more info on how to update your registered credit card, please visit the help page regarding the Payment Methods [here](https://support.slerp.com/knowledge/payment-methods?hsLang=en). - **Where can I see my disputes and payouts?** You will be able to see your disputes and payouts in your Slerp controls dashboard or by logging into your Stripe account dashboard.   1. Log into your Slerp Controls dashboard. 2. Go to **Settings**. 3. Click on the **Accounts and Billing** tab. 4. View your disputed payments and refunds under the **Payments** tab. 5. View your payouts under the **Payouts** tab. ![](https://lh6.googleusercontent.com/dbEHREL_lBoNt8ZfjX9ROE096abBKpPsrFaeKUCl1nopk7p_hvO7uF23-zWsz4jFbI8Idg1ALrrr4FXKWM1mPjp0ZXcKb0hcIA2qqB8q1e2eNchWFjGtpLqbYqi_LJw2V36TVOwKsqrX4Bf0kfwkLw) - **How can I visit my Slerp Pay dashboard?** 1. Log into your Slerp Controls dashboard. 2. Go to **Settings**. 3. Click on the **Payment Methods** tab. 4. Click on **View Dashboard** under Payments Solution to be redirected to your Stripe dashboard. ![](https://lh3.googleusercontent.com/dRt0gK_naNlSddYbx466A0M-XfQWOLzunicdayEoFKTRxGYNvyB4iY67uo17xyvprqjedgb7klpGZQaz-uk0q1jT62ISgkFkDctxqp5UMB-2Al0EVN4sQCgi9UQPPOY3WcvrWI4NsWE5EBwlVTDcWw) - [Controls Dashboard](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#main-content) - [Insights](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#insights) - [Orders Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#orders-tab) - [Locations Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#locations-tab) - [Products Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#products-tab) - [Discounts / Customers Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#discounts-customers-tab) - [Loyalty](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#loyalty) - [Designer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#designer-tab) - [Composer Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#composer-tab) - [Dispatch Self-Serve](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#dispatch-self-serve) - [Settings Tab](https://support.slerp.com/knowledge/controls-dashboard?hsLang=en#settings-tab) - [Web Ordering](https://support.slerp.com/knowledge/web-ordering?hsLang=en) - [App Ordering](https://support.slerp.com/knowledge/app-ordering?hsLang=en) - [Partner App & Device](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#main-content) - [Slerp App](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#slerp-app) - [Printer & Hardware Devices](https://support.slerp.com/knowledge/partner-app-device?hsLang=en#printer-hardware-devices) - [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#main-content) - [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery) - [Local And Nationwide Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#local-and-nationwide-delivery) - [Slerp Success & Marketing](https://support.slerp.com/knowledge/slerp-success-marketing?hsLang=en) - [Finance Enquiries](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#main-content) - [Finance FAQ](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#finance-faq) - [Reporting](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#reporting) - [Invoice, Credit Notes and VAT Receipts](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#invoice-credit-notes-and-vat-receipts) - [Franchise Attribution](https://support.slerp.com/knowledge/finance-enquiries?hsLang=en#franchise-attribution) - [Integrations](https://support.slerp.com/knowledge/integrations?hsLang=en#main-content) - [Slerp Menu & Order Manager](https://support.slerp.com/knowledge/integrations?hsLang=en#slerp-menu-order-manager) - [Deliverect](https://support.slerp.com/knowledge/integrations?hsLang=en#deliverect) - [Lightspeed](https://support.slerp.com/knowledge/integrations?hsLang=en#lightspeed) - [CRM](https://support.slerp.com/knowledge/integrations?hsLang=en#crm) - [3S POS](https://support.slerp.com/knowledge/integrations?hsLang=en#3s-pos) - [Urban Piper](https://support.slerp.com/knowledge/integrations?hsLang=en#urban-piper) - [Shipday](https://support.slerp.com/knowledge/integrations?hsLang=en#shipday) - [Custom Webhooks](https://support.slerp.com/knowledge/integrations?hsLang=en#custom-webhooks) - [FAQs](https://support.slerp.com/knowledge/faqs?hsLang=en) - [Support and Updates](https://support.slerp.com/knowledge/support-and-updates?hsLang=en) [![slerp.com](https://support.slerp.com/hs-fs/hubfs/SLERP_Primary-Light_RGB-01-1.png?width=200&height=56&name=SLERP_Primary-Light_RGB-01-1.png "slerp.com")](http://www.slerp.com) [Contact Us](https://www.slerp.com/contact-us/) Copyright © 2025, Slerp