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Slerp Pay - the payment gateway

Slerp Pay (powered by Stripe)

What is Slerp Pay?

Your order payments are processed by Slerp Pay (Powered by Stripe). 

If you are using Slerp, you must have a Slerp Pay account. You cannot use an existing Stripe account.

Thanks to the volume of transactions Slerp provides to Stripe, we have been able to negotiate a preferential transaction rate. 

For the majority of cards such as UK Standard Cards, the rate via Slerp Pay is 1.4% + 20p, while the standard stripe account rate is 1.5% + 20p, a saving of over 7%.

This means you have the opportunity to actually save money via Slerp Pay, rather than absorb all the Stripe price increases.

To connect to Slerp Pay:

  1. Log into your Slerp Controls dashboard via https://controls.slerp.com/.
  2. Go to Settings. 
  3. Click on the Payment Methods tab.
  4. Click on Reconnect under Payment Solution.
  5. Enter your Stripe email address and hit Continue so you can be redirected to your Stripe account. 
  6. Verify your Stripe details by hitting Submit.

Connected as Slerp Pay  

 

FAQs

  • How are my funds sent to my bank account?

A payout occurs each time funds are sent to your bank account, which occur weekly. View here to read about payouts.

What happens if a customer initiates a payment dispute?

A dispute (also called a chargeback) occurs when a customer (cardholder) disputes the payment with the card company.

To process a chargeback, the card issuer creates a formal dispute on the card network, which reverses the payment immediately, taking the money for the payment (and one or more network dispute fees) from Stripe. 

Stripe charges the disputed payment amount and a £20 dispute fee. This fee will be collected by Slerp via the registered card in your Slerp account. For more info on how to update your registered credit card, please visit the help page regarding the Payment Methods here.

  • Where can I see my disputes and payouts? 

You will be able to see your disputes and payouts in your Slerp controls dashboard or by logging into your Stripe account dashboard.  

  1. Log into your Slerp Controls dashboard.
  2. Go to Settings. 
  3. Click on the Accounts and Billing tab.
  4. View your disputed payments and refunds under the Payments tab. 
  5. View your payouts under the Payouts tab.

  • How can I visit my Slerp Pay dashboard? 
  1. Log into your Slerp Controls dashboard.
  2. Go to Settings. 
  3. Click on the Payment Methods tab.
  4. Click on View Dashboard under Payments Solution to be redirected to your Stripe dashboard.