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💰 Tipping

The tipping feature lets you enable tips per location in Slerp Controls, define which order types they apply to and set your own percentage options, then shows customers a tipping pop-up at checkout while reporting all tip amounts (with no Slerp commission) in your standard Statements and Order Summary reports.

Enable tipping in Slerp Controls

  1.  Log in to Slerp Controls → Locations. 
  2. Select the location you want to enable tipping for (tipping can be configured per location) → Settings. 
  3. Go to the Advanced Settings tab and locate the Tipping toggle. Turn it on or off as needed.


























  4. When tipping is turned on, choose which order types it applies to: Pickup (Collection), Delivery, and/or Table Ordering.
  5. Set your tipping percentages. The default values are 5%, 12.5%, and 20%, but you can change these to any percentages you prefer.
  6. Click Save. 

 

How tipping appears to customers

When tipping is enabled: 

  • During checkout, after clicking PAY, customers will see a tipping pop-up.

  • They can choose one of your preset percentages or enter a custom tip amount.

  • If they do not want to tip, they can either close the pop-up using the “X” in the top-right corner or enter a tip value of 0 and continue.

 

Reporting and fees

  • Slerp does not charge commission on tips.

  • 100% of the tip amount goes to your staff.

  • Tip values are automatically included in your Statement and Order Summary reports, which you can download using the Generate report feature.

 

Branded apps

If you are using a branded app, please contact the Slerp support team so we can enable tipping in the app.

  • Via the dashboard chat.

  • By email at support@slerp.com.