📂 Understanding Inventories

What is an inventory?

You can use inventory settings to:

• Choose which products appear on your online store.
• Choose which modifiers are available.
• Manage stock levels.
• Mark products as unavailable when you run out.
• Temporarily hide a product for the rest of the day.

Inventory is managed separately for each location. This means a product can be available at one location but unavailable at another.

Product Library and location inventory

It is useful to understand the difference between your Product Library and your location inventory.

Product Library

The Product Library is the full list of products in your Slerp account, including active and archived products. 

To open it:

1. Log in to the Slerp Controls Dashboard.
2. Select Products tab from the side menu.

The Product Library contains the products that can be added to one or more locations. A product being present in the Product Library does not necessarily mean that customers can currently see or order it.

Location inventory

A location inventory is the list of products and modifiers available at one specific store.

To open a location inventory:

1. Log in to the Slerp Controls Dashboard.
2. Select Locations from the side menu.
3. Click the location name you want to update.
4. Open the Inventory tab.

From the location inventory, you can manage the products shown to customers and update their availability.

Same-day and pre-order inventories are separate

Each location has separate inventory settings for:

• Same-day orders — orders prepared and fulfilled today.
• Pre-orders — orders placed in advance for a future date.

Turning a product on for same-day orders does not automatically turn it on for pre-orders. If you want the product to be available for both, you must update both inventories.

This also applies when you turn a product off, change its stock settings, or update modifier availability.

Add a product to a customer menu

To make a product available for customers:

1. Open Locations in the Controls Dashboard.
2. Select the relevant location.
3. Open the Inventory tab.
4. Select Same Day or Pre Orders.
5. Select Edit Inventory.
6. Find the product you want to display.
7. Turn the product on.
8. Select Save.

Repeat these steps in the other inventory if the product should also be available for the other order type.

Some product setup screens may include an Add product to all inventories option. This can add a product to all locations and to both same-day and pre-order inventories. Check the locations and order types after using this option, especially if your menus differ by store.

Remove a product from a customer menu

If a product should no longer be available for a particular order type:

1. Open the relevant location’s Inventory tab.
2. Select Same Day or Pre Orders.
3. Select Edit Inventory.
4. Turn off the product.
5. Select Save.

Turning a product off removes it from that inventory. It does not remove the product from your Product Library or from other locations.

Mark a product as out of stock

If a product is temporarily unavailable, you can update its stock status without removing it from the menu.

Use the inventory controls to:

• Mark the product as out of stock when you have run out.
• Mark it as in stock again when it becomes available.

When a product is out of stock, customers cannot add it to a new order.

Snooze a product for the rest of the day

If you expect the product to be available again on your next working day, use Snooze instead of changing the stock permanently.

A snoozed product is shown as sold out for the rest of the current day and automatically becomes available again when the store reopens on the next working day.

Use stock counts

Stock counts let you set a maximum number of times a product can be purchased.

For example, if you set a product’s stock count to 10, the product becomes unavailable after 10 units have been purchased. This helps prevent customers from ordering more items than you have available.

Stock counts can be managed separately for same-day and pre-order inventories.

Stock count reset options

The reset options depend on the inventory you are editing.

Some reset options may appear unavailable when you are working in the pre-order inventory. This is expected.

Choose a reset option that matches how you receive stock. For example, a daily reset may be suitable for a product prepared fresh each day, while manual updates may be better when stock levels vary.

If a product is not showing online

Check the following before contacting Support:

1. You are editing the correct location.
2. You are editing the correct inventory: Same Day or Pre Orders.
3. The product is switched on in that inventory.
4. The product is marked as in stock.
5. The product is not snoozed or sold out.
6. The relevant modifier is also available, if the product requires one.
7. You have saved the changes.

If the product is still missing, contact Slerp Support with the store name, product name, and whether the issue affects same-day orders, pre-orders, or both.