🏍️ Who will deliver your orders?

You can use:

1. Slerp courier partners (managed delivery),
2. Your own drivers, or 
3. Other third‑party logistics that you manage yourself.

You choose the option that fits best for each location and order type (same‑day or pre‑order).

1. Slerp courier partners (managed delivery)

With managed delivery, your deliveries are handled by integrated courier fleets. When you accept an order, Slerp automatically requests a driver from one of our courier partners.

How it works:

• Customer places a delivery order on your Slerp store.
• You accept the order in your Slerp app or Controls.
• Based on your prep time and the fulfilment time/slot, Slerp automatically:
  • Contacts the courier partner.
  • Assigns a driver.
  • Sends the driver to your store for collection.
• The delivery fee (shown at checkout) is paid by the customer and goes to the courier for the last‑mile delivery service (minus any agreed fees/structure in your contract).

You and your team can track the order and driver using the Tracking link in the order details.

2. Your own drivers (“My Own Drivers”)

If you have your own fleet or drivers, you can choose to handle delivery yourself.

When to use this:

• You have staff or contracted drivers you manage directly.
• You prefer full control over routes, schedules, and customer contact.
• You may be delivering outside standard courier coverage areas or with special requirements.

What it means:

• Slerp will not book a courier partner for these orders.
• You are fully responsible for assigning drivers, managing routes, and handling delivery issues.
• The delivery fee structure and payment to drivers is fully managed by you.

3. Other third‑party logistics (non‑integrated)

Some partners choose to work with other logistics providers outside Slerp’s direct integrations (e.g. a local specialist courier).

In this case:

• Slerp simply records the order as a delivery order.
• You arrange the delivery with your logistics provider outside of Slerp.
• You handle any communication with that provider and with the customer.

Choosing and configuring your delivery method

To select how orders are delivered for a location:

1. Log in to Controls Dashboard.
2. Click Locations in the left‑hand menu.
3. Click the location you want to edit.
4. Click Settings in the top‑right.
5. Choose the correct tab for the order type you want to configure:
   • Same Day Orders > Delivery
   • Pre‑orders > Delivery
6. Enable Delivery, then choose your delivery method from the available options (e.g. Slerp courier partners or My Own Drivers).
7. Review and save your settings.