---
title: 🏍️ Who will deliver your orders?
description: Slerp supports several ways to deliver your orders.
---

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2. [Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en)
3. [On Demand Last Mile Delivery](https://support.slerp.com/knowledge/delivery?hsLang=en#on-demand-last-mile-delivery)

# 🏍️ Who will deliver your orders?

## Slerp supports several ways to deliver your orders.

### You can use:

1. **Slerp courier partners** (managed delivery),
2. **Your own drivers**, or
3. **Other third‑party logistics** that you manage yourself.

You choose the option that fits best for each **location** and **order type** (same‑day or pre‑order).

### 1. Slerp courier partners (managed delivery)

With managed delivery, your deliveries are handled by integrated courier fleets. When you accept an order, Slerp automatically requests a driver from one of our courier partners.

For more details about Slerp Courier Partners, see:

**[🚘 Delivery with Slerp Courier Partners](https://support.slerp.com/knowledge/delivery-with-slerp-courier-partners?hsLang=en)**

**How it works:**

- Customer places a **delivery** order on your Slerp store.
- You **accept** the order in your Slerp app or Controls.
- Based on your **prep time** and the **fulfilment time/slot**, Slerp automatically: 
    - Contacts the courier partner.
    - Assigns a driver.
    - Sends the driver to your store for collection.
- The **delivery fee** (shown at checkout) is paid by the customer and goes to the courier for the last‑mile delivery service (minus any agreed fees/structure in your contract).

For more details about delivery fees, see:

[**Delivery Costs**](https://support.slerp.com/knowledge/delivery-costs?hsLang=en)

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jun-12-2026-01-11-39-7675-PM.png?width=600&height=690&name=image-png-Jun-12-2026-01-11-39-7675-PM.png)

You and your team can track the order and driver using the **Tracking link** in the order details.

### 2. Your own drivers (“My Own Drivers”)

If you have your **own fleet or drivers**, you can choose to handle delivery yourself.

**When to use this:**

- You have staff or contracted drivers you manage directly.
- You prefer full control over routes, schedules, and customer contact.
- You may be delivering outside standard courier coverage areas or with special requirements.

**What it means:**

- Slerp will not book a courier partner for these orders.
- You are fully responsible for **assigning drivers**, **managing routes**, and **handling delivery issues**.
- The delivery fee structure and payment to drivers is fully managed by you.

![](https://support.slerp.com/hs-fs/hubfs/image-png-Jun-12-2026-01-14-02-2337-PM.png?width=601&height=731&name=image-png-Jun-12-2026-01-14-02-2337-PM.png)

### 3. Other third‑party logistics (non‑integrated)

Some partners choose to work with **other logistics providers** outside Slerp’s direct integrations (e.g. a local specialist courier).

In this case:

- Slerp simply records the order as a **delivery** order.
- You arrange the delivery with your logistics provider **outside** of Slerp.
- You handle any communication with that provider and with the customer.

### Choosing and configuring your delivery method

To select how orders are delivered for a location:

1. Log in to **[Controls Dashboard](https://controls.slerp.com/)**.
2. Click **Locations** in the left‑hand menu.
3. Click the **location** you want to edit.
4. Click **Settings** in the top‑right.
5. Choose the correct tab for the order type you want to configure: 
     - **Same Day Orders \> Delivery**
     - **Pre‑orders \> Delivery**
6. Enable **Delivery**, then choose your **delivery method** from the available options (e.g. Slerp courier partners or My Own Drivers).
7. Review and save your settings.

### 🗨️ How Slerp supports you with delivery

Regardless of who physically delivers the order:

- Slerp provides tools to view **order details**, **customer information**, and for courier‑integrated orders, **driver status** and a **tracking link**.
- For deliveries handled by **Slerp courier partners**, our support team can help investigate courier‑side issues and use our integrations to check status: 
    - [How to find a live tracking link and/or POD (Proof of Delivery)?](https://support.slerp.com/knowledge/how-to-find-pod-proof-of-delivery?hsLang=en)
    - [How Slerp supports your delivery customers](https://support.slerp.com/knowledge/how-slerp-supports-your-delivery-customers?hsLang=en)

Remember: Even when Slerp and courier partners are involved, **your customers remain your customers**. You retain the relationship and are expected to communicate with them about their orders.

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