Slerp Financial Guide: Payouts, Fees, Invoices & VAT Receipts

• Payouts are sent once a week on Mondays to your bank account.
• Depending on your bank, funds typically arrive within 1–3 business days.

To be included in a Monday payout:

• An order must have been fully settled for at least 7 days before the payout date.
• Orders that settle less than 7 days before Monday will simply roll over into the next week’s payout.

This 7-day settlement period allows Stripe to complete payment processing and risk checks before releasing funds.

Controls → Settings → Accounts & Billing → Payouts

To understand which orders are included and how fees were deducted, refer to our reconciliation guides:
Help Centre: Reconciliation Reports and Payouts to my bank

Each payout already includes deductions for:

• Commission (incl. VAT)
• Slerp delivery fees (incl. VAT)
• Payment fee (0% VAT)

The net amount is transferred to your bank account

To see fees for a specific order:
Controls → Orders → Generate Report → Statement Report

 

• If fees exceed order income, payouts may appear negative.
• If the balance is insufficient:
  • The negative payout will not be collected
  • The amount will roll forward and be deducted from the next payout
• If still insufficient, you may be asked to top up your balance
• If a payout fails due to bank issues, Stripe will automatically retry

Controls → Settings → Accounts & Billing → Invoices

Invoices include:

• Monthly platform fee
• CRM subscription fees
• Usage-based purchases (e.g., SMS credits)
• Any ad-hoc items such as additional couriers

Controls → Settings → Accounts & Billing → Credit Notes

Credit notes are issued for:

• Refunds
• Manual adjustments
• Manual payments made by partners

Credit notes automatically apply to future invoices.

Controls → Settings → Accounts & Billing → Receipts

Each VAT receipt shows the VAT applied to order-associated fees such as:

Commission (Taxable)
Slerp Courier Partner Delivery (Taxable)
Payment Fees (Non-Taxable)

A VAT receipt is for documentation only — there is no balance to pay.

Controls → Orders → Generate Report → Additional Charges

This report details any extra charges added beyond standard order fees, such as:

Adjustments
Manual courier charges
Exceptional delivery fees

For fastest resolution, please kindly include:

Your Business & Store name
Your payout ID or invoice number (if applicable)
A brief description of the issue