What Is Slerp Loyalty?
Slerp Loyalty lets you reward repeat customers with digital loyalty cards.
You can choose how customers earn rewards:
- Stamp‑based cards – like a traditional coffee shop card (e.g. Buy 9 coffees, get the 10th free).
- Points‑based cards – customers earn points based on what they spend (for example, 1 point per £1 spent). When they reach a set number of points, they unlock a reward.
You can create different cards for different purposes – for example, coffees, lunch deals or seasonal campaigns.
App vs Loyalty – how they work together
- Customers can earn and use loyalty whether they order on the web or through your brand App.
- The app and the loyalty system are separate. You can:
- Use loyalty without the app.
- Use the app without loyalty.
- For in‑store QR code scanning, customers need the Slerp app; this is what they use to scan the QR code and collect points or stamps.
How customers earn and redeem
Customers can:
- Earn points/stamps automatically on eligible online orders.
- Earn points/stamps in‑store by scanning a QR code at your venue or showing their QR Code (staff scans loyalty).
- Redeem rewards online or by scanning a “Redeem Reward” QR code you show them on your device or at the till (the screen would say Redeem reward – Show the QR code to the customer to scan).
Key features you can use
- Create multiple loyalty cards for different products or offers.
- Offer loyalty bonuses for specific actions, such as creating an account or placing a first order.
- Make cards exclusive so only selected customers can see and use them.
- Let rewards expire after a set time, so unused rewards don’t stay open forever.
- Use time‑limited QR codes in‑store to help reduce fraud.