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🔲 Table Ordering

Our QR-powered Order at Table solution turns your customers’ phones into a tableside POS, making it an essential order type for your venue. Guests can simply visit your unique link or scan a QR code to send in their table orders in seconds.

How Table Ordering works by default

When you create a new location in Slerp Controls, Table Ordering is enabled by default for that location. You don’t need to switch it on manually for new locations. 

Each location has a unique Table Ordering URL, which is generated from the location name/slug. This URL powers both:

  • The direct link customers can visit
  • The QR code you can print and place on tables

Important: Table Ordering can only be accessed via this unique URL or its QR code. There is no other navigation path inside Slerp for customers.

Location name (slug) and QR codes

Your location name/slug is critical if you use Table Ordering QRs:

  • The Table Ordering URL is based on the location slug/name.
  • If you change the location name, the slug and URL will change, and a new QR code will be generated.
  • The old QR codes will stop working because they still point to the old URL (there is no redirect).

⚠️ Before you change your location name

Make sure you are ready to reprint and replace all existing Table Ordering QRs. Any old QR codes will no longer take customers to your Table Ordering page once the name/slug changes.

Best practices for names and tables

Location names/slugs

  • Use clear, descriptive names such as VenueName-Area (e.g. Bakery-Kensington, Restaurant-MainHall).
  • Avoid test names like Test, Main, or anything you are likely to change later.
  • Finalise the location name before printing QRs wherever possible.

Table choices

When adding Table Choices:

  • Only use alphanumeric characters (A–Z, 0–9).
  • No spaces are allowed.
  • These custom identifiers will override the automatically generated table numbers.

Examples: T1, Table1, BarA1, Terrace5.

Before you go live

Use this quick checklist before launching Table Ordering:

  1. Finalise your location name/slug (to avoid changing QRs later).
  2. Configure your table choices (following the alphanumeric, no-spaces rule).
  3. Print and place your QRs on tables in the right positions.
  4. Test the link and QR on a mobile (open, browse, and place a test order).
  5. Brief your team so they know how guests order, what the tickets look like, and how to manage these orders in service.

When to use Table Ordering

Table Ordering is especially powerful for:

  • Busy terraces and outdoor areas where it’s hard for staff to reach every table quickly.
  • Large venues with multiple zones or floors.
  • Low-staff shifts, where you still want to maintain speed of service and increase spend per head.

It works alongside your other order types (e.g. delivery and pickup), giving guests another convenient way to order directly with you without queueing or waiting for a server.

Setting up your Table Ordering experience

For new locations, Table Ordering is already on by default. Just review and configure the details:

  1. Go to Controls → Locations → Settings → Table Orders.
  2. Review the default Table Ordering settings.
  3. Add a custom welcome message, define your table name/number choices, and set the number of tables.
  4. Click SAVE.

Once saved, Slerp will auto-generate a unique Table Ordering URL and matching QR code. Print the QR and place it on your tables so customers can scan to order and pay directly from their phone.

 

For older locations (where Table Ordering might be off)

Some existing partners may have locations where Table Ordering was created before this became the default. In that case, you can still turn it on:

  1. Go to Controls → Locations → Settings → Table Orders.
  2. Toggle on Enable Table Ordering for that location.
  3. Configure your welcome message, table choices, and table count.
  4. Click SAVE, then print and place your QRs.